IT Support II — Life Sciences Tech Hero (End-User IT)

Maravai LifeSciences Holdings, Inc.; San Diego (CA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

RSU grants

Employee stock purchase plan

Medical plans

HSA/FSA options

Fertility & family planning

Job summary

Maravai LifeSciences is seeking an IT Support II to join our IT team in San Diego. The role provides technical support for computer systems, hardware, software, and related services to enable daily operations.

You will respond to Service Desk requests, troubleshoot issues, configure and deploy end-user devices, and maintain technology assets. You will bring a relevant degree, 3+ years of IT support, and experience with Windows, macOS, Microsoft 365, and Active Directory.

Qualifications

• Associate's or Bachelor's in Information Technology, Computer Science, or equivalent.
• CompTIA A+, Network+, Microsoft or related certifications preferred.
• 3+ years of IT support, Service Desk, or technical support experience.

Responsibilities

• Respond to Service Desk requests by prioritizing, troubleshooting, and resolving end-user issues.
• Configure, deploy, and support end-user devices (Windows/macOS, mobile, printers).
• Maintain user accounts and system access using Active Directory and related tools.
• Support IT infrastructure activities including deployments, updates, and asset management.
• Develop and maintain technical documentation and SOPs for IT services.
• Communicate technical information clearly to technical and non-technical users.
• Identify and implement process improvements for Service Desk efficiency.
• Perform other duties as assigned.

Skills

IT support experience

Customer service

Problem-solving

Communication

Multitasking

Education

Associate's/Bachelor's in IT/CS

Industry certifications preferred (e.g., CompTIA A+, Network+, Microsoft)

Tools

Active Directory

Microsoft Entra ID

TCP/IP networking

Endpoint management

IT ticketing systems

Knowledge management tools

Job description

Maravai LifeSciences is seeking an IT Support II to join our IT team in San Diego. The role provides technical support for computer systems, hardware, software, and related services to enable daily operations.

You will respond to Service Desk requests, troubleshoot issues, configure and deploy end-user devices, and maintain technology assets. You will bring a relevant degree, 3+ years of IT support, and experience with Windows, macOS, Microsoft 365, and Active Directory.