IT Service Desk Technician: Windows & Desktop Support

Penske; Reading (Berks County); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Penske IT is seeking an IT Service Desk Technician to provide daily technical support to Penske PC users across corporate and field locations, addressing hardware and software issues and coordinating with resources.

The role requires at least 2 years of customer service experience, knowledge of Windows 10, Office 365, printers, and VDI, plus strong communication skills; travel and background checks are required.

Qualifications

• At least 2 years of prior customer service experience (technical preferred) required.
• Prior Service Desk and Project Management experience preferred.
• Vocational/Technical or certification required.
• A+ Technical Certifications preferred.
• Excellent communication skills required.
• In-depth knowledge of Windows 10, Edge, Chrome, and Office 365.
• Knowledge of and ability to troubleshoot Printers in a Windows environment required.
• Basic understanding of VDI and network connectivity required.
• Working knowledge of wireless technology and mobile environment required.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Responsibilities

• Provide first level troubleshooting skills to resolve general internal Penske system support issues with Penske's corporate office and field location users via telephone and remote communication tools.
• Work on special projects and laptop software configuration
• Log all support calls into the call tracking system
• Work with programming staff to communicate software issues
• Follow-up with callers to ensure customer satisfaction
• Other projects and tasks as assigned by supervisor

Skills

Customer service

Excellent communication

Willingness to travel

Regular attendance

Education

Vocational/Technical certification

A+ Certification

Tools

Windows 10

Edge

Chrome

Office 365

Printers (Windows)

VDI

Job description

Penske IT is seeking an IT Service Desk Technician to provide daily technical support to Penske PC users across corporate and field locations, addressing hardware and software issues and coordinating with resources.

The role requires at least 2 years of customer service experience, knowledge of Windows 10, Office 365, printers, and VDI, plus strong communication skills; travel and background checks are required.