IT Support Desk I

Boyett Petroleum; Riverbank (CA); On-site; USD 52,000 - 74,000; Full time

Job summary

Boyett Petroleum is seeking an IT Support Specialist to serve as the first point of contact for employees needing technology assistance. You will troubleshoot hardware, software, and access issues, ensuring prompt, professional service and a positive user experience.

The role emphasizes customer service, reliability, and a willingness to learn, with hands-on support and collaboration across IT processes. Local travel to sites may be required.

Qualifications

• 2 years of IT support, desktop support, or technical customer service experience.
• Foundational knowledge of Windows OS and Office 365 suite.
• Familiarity with Active Directory, MFA, and VPN concepts preferred.
• Experience with IT ticketing systems (ServiceNow, ManageEngine, ConnectWise).
• Valid driver license and ability to travel between local sites as needed.
• Bachelor’s degree is welcome, but not a substitute for applied technical capability.

Responsibilities

• Respond to help desk tickets via phone, email, chat, and in-person walk-ups.
• Troubleshoot and resolve standard hardware, software, and peripheral issues.
• Perform password resets, MFA enrollments, and basic Active Directory updates.
• Support standard desktop and laptop configurations (Windows 10/11).
• Provide basic support for Microsoft 365 applications (Outlook, Word, Teams, Excel, OneDrive).
• Escalate unresolved or advanced issues to Tier II staff per escalation procedures.
• Document all incidents and resolution steps clearly in the ITSM system.
• Set up workstations and peripherals for new hires (laptops, monitors, docking stations).
• Image devices using company deployment tools (Intune, Autopilot, SCCM).
• Assist with email setup, VPN access, and software provisioning for new users.
• Tag, assign, and track IT assets in the inventory management system.

Skills

IT support

customer service

problem-solving

communication

team collaboration

Education

High school diploma or GED

Bachelor's degree welcome

CompTIA A+ certification

Microsoft 365 Fundamentals

Tools

Intune

Autopilot

SCCM

ServiceNow

ManageEngine

ConnectWise

Microsoft 365

Job description

The IT support specialist is an important part of our it team and serves as the first point of contact for employees needing technology support. This role is responsible for troubleshooting and resolving day-to-day technical issues involving computers, applications, connectivity, and system access while providing a responsive, professional, and user-focused support experience.

Were looking for someone with hands-on IT support experience who is comfortable troubleshooting common technical issues, supporting users, and working within established it processes. The ideal candidate is a problem-solver who enjoys helping people, takes pride in providing excellent customer service, and is motivated to continue developing their technical skills.

At Boyett, we value practical experience, demonstrated ability, reliability, and a willingness to learn. A degree or certification can be a plus, but we believe career growth is driven by the skills you bring to the role, the results you deliver, and your commitment to continued growth.

Duties and Responsibilities

Technical Support & Incident Management

• Respond to help desk tickets via phone, email, chat, and in-person walk-ups
• Troubleshoot and resolve standard hardware, software, and peripheral issues
• Perform password resets, MFA re-enrollments, and basic Active Directory updates
• Support standard desktop and laptop configurations (Windows 10/11)
• Provide basic support for Microsoft 365 applications (Outlook, Word, Teams, Excel, OneDrive)
• Escalate unresolved or advanced issues to Tier II staff per escalation procedures
• Document all incidents and resolution steps clearly in the ITSM system

Onboarding, Set Up & Configuration

• Set up workstations and peripherals for new hires (laptops, monitors, docking stations)
• Image devices using company deployment tools (e.g., Intune, Autopilot, or SCCM)
• Assist with email setup, VPN access, and software provisioning for new users
• Perform hardware swaps, reassignments, and routine equipment check-in/check-out

Asset Tracking

• Tag, assign, and track IT assets in the inventory management system
• Maintain stock levels of basic peripherals and consumables (mice, cables, adapters)
• Ensure returned equipment is wiped, reimaged, and ready for reassignment
• Support endpoint patch compliance by verifying device updates and reporting exceptions

Team Contribution & Process

• Participate in team standups, documentation reviews, and knowledge base updates
• Request clarification when procedures are unclear and contribute suggestions for improvement
• Cross-train with peers to build fluency across support areas (e.g., printer setup, mobile device config)
• Maintain workspace cleanliness, professionalism, and security

Minimum Qualifications

• High school diploma or GED required
• 2 years of IT support, desktop support, or technical customer service experience
• Foundational knowledge of Windows OS and Office 365 suite
• Familiarity with Active Directory, MFA, and VPN concepts preferred
• Experience with IT ticketing systems (e.g., ServiceNow, ManageEngine, ConnectWise)
• Valid driver license and ability to travel between local sites as needed
• Bachelors degree is welcome, but not a substitute for applied technical capability

Preferred Qualifications

• CompTIA A+ or Microsoft 365 Fundamentals certification
• Familiarity with remote support tools such as Quick Assist, RDP, or AnyDesk
• Exposure to endpoint deployment tools such as Autopilot or Intune
• Knowledge of ITIL basic practices or support operations models