IT Service Desk Technician: Windows 10, M365 & ServiceNow Pro

Apex Systems; Milwaukee (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Job summary

A leading IT services company is looking for an IT Service Desk Technician in Downtown Milwaukee. Responsibilities include troubleshooting user issues and providing support for Microsoft products. The ideal candidate should have experience with ServiceNow, Microsoft Intune, and Windows 10 administration, along with a Desktop Support certification. This is an entry-level full-time position with a comprehensive benefits package.

Qualifications

• Experience with ServiceNow or other major incident management tool.
• Experience with Microsoft products (M365).
• Experience with Microsoft Intune administration.
• Experience with Windows 10 administration.
• Desktop Support certification such as A+ or equivalent.

Responsibilities

• Communicate effectively with end users to troubleshoot issues.
• Offer suggestions on established IT procedures.
• Identify recurring problems and propose solutions.
• Familiarize quickly with the working environment.

Skills

Experience with ServiceNow or other major incident management tool

Experience with Microsoft products (M365)

Experience with Microsoft Intune administration

Experience with Windows 10 administration

Desktop Support certification such as A+ or equivalent

Tools

ServiceNow

Microsoft Intune

M365 Suite

Windows 10

Job description

A leading IT services company is looking for an IT Service Desk Technician in Downtown Milwaukee. Responsibilities include troubleshooting user issues and providing support for Microsoft products. The ideal candidate should have experience with ServiceNow, Microsoft Intune, and Windows 10 administration, along with a Desktop Support certification. This is an entry-level full-time position with a comprehensive benefits package.