IT Service Desk Technician: Windows 10, M365 & ServiceNow Pro
Apex Systems
14 days+
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Benefits offered by this job
Job summary
A leading IT services company is looking for an IT Service Desk Technician in Downtown Milwaukee. Responsibilities include troubleshooting user issues and providing support for Microsoft products. The ideal candidate should have experience with ServiceNow, Microsoft Intune, and Windows 10 administration, along with a Desktop Support certification. This is an entry-level full-time position with a comprehensive benefits package.
Qualifications
- Experience with ServiceNow or other major incident management tool.
- Experience with Microsoft products (M365).
- Experience with Microsoft Intune administration.
- Experience with Windows 10 administration.
- Desktop Support certification such as A+ or equivalent.
Responsibilities
- Communicate effectively with end users to troubleshoot issues.
- Offer suggestions on established IT procedures.
- Identify recurring problems and propose solutions.
- Familiarize quickly with the working environment.
Skills
Experience with ServiceNow or other major incident management tool
Experience with Microsoft products (M365)
Experience with Microsoft Intune administration
Experience with Windows 10 administration
Desktop Support certification such as A+ or equivalent
Tools
ServiceNow
Microsoft Intune
M365 Suite
Windows 10
Job description
A leading IT services company is looking for an IT Service Desk Technician in Downtown Milwaukee. Responsibilities include troubleshooting user issues and providing support for Microsoft products. The ideal candidate should have experience with ServiceNow, Microsoft Intune, and Windows 10 administration, along with a Desktop Support certification. This is an entry-level full-time position with a comprehensive benefits package.
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