IT Service Desk Pro: Fast, Friendly Tech Support

InnoTek Computer Consulting, Inc.; Bloomsburg (Columbia County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Professional development assistance

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

InnoTek Computer Consulting, Inc. is seeking an IT Service Desk Technician to join our team. The role supports client desktops, laptops, printers, and mobile devices, with Windows Desktop and Server experience required. You will log and triage tickets, troubleshoot issues via phone or onsite, and escalate to senior technicians when needed. Expect to work at multiple PA locations with a 9–5 schedule and full-time benefits.

Qualifications

• Prior IT/help desk experience preferred.
• Strong customer service mindset and communication skills.
• Ability to diagnose and resolve common tech issues.

Responsibilities

• Capture ticket information and triage tickets.
• Provide Level 1/2 support.
• Set customer expectations for ticket response times.
• Resolve and/or escalate tickets (onsite or remote).
• Ensure customer satisfaction.
• Follow SOPs and update them as needed.
• Provide technical assistance with hardware and software.

Skills

IT experience with help desk

Customer service

Rapport building

Troubleshooting

Professional demeanor

Job description

InnoTek Computer Consulting, Inc. is seeking an IT Service Desk Technician to join our team. The role supports client desktops, laptops, printers, and mobile devices, with Windows Desktop and Server experience required. You will log and triage tickets, troubleshoot issues via phone or onsite, and escalate to senior technicians when needed. Expect to work at multiple PA locations with a 9–5 schedule and full-time benefits.