Service Desk Analyst — Evening Support (Windows & O365)

TEKsystems; Wisconsin; On-site; USD 25,000 - 28,000; Part time

Job summary

TEKsystems in Oshkosh, WI is seeking a customer-focused Service Desk Analyst to deliver first-level technical support for end users across a global enterprise environment. You will handle requests via phone, email, and chat channels, troubleshoot Windows 10/11, Office 365, and AD issues, and log resolutions in ServiceNow.

The role requires strong communication, the ability to multitask in a fast-paced environment, and a commitment to excellent customer service.

Qualifications

• Basic understanding of IT support principles and troubleshooting methodologies.
• Experience providing technical support in a help desk or service desk environment.
• Familiarity with Windows 10/11 and Microsoft Office applications.
• Experience with Microsoft 365, Active Directory, and ServiceNow or similar systems.

Responsibilities

• Serve as first point of contact for IT support via phone, email, chat, and ServiceNow.
• Provide support for Microsoft 365 applications (Outlook, Teams, OneDrive, etc.).
• Assist with password resets, account unlocks, user provisioning, and AD usage.
• Troubleshoot Windows OS issues, hardware problems, and application errors.

Skills

IT support basics

Troubleshooting

Communication skills

Multi-tasking

Tools

ServiceNow

Active Directory

Microsoft 365

Windows OS

Job description

TEKsystems in Oshkosh, WI is seeking a customer-focused Service Desk Analyst to deliver first-level technical support for end users across a global enterprise environment. You will handle requests via phone, email, and chat channels, troubleshoot Windows 10/11, Office 365, and AD issues, and log resolutions in ServiceNow.

The role requires strong communication, the ability to multitask in a fast-paced environment, and a commitment to excellent customer service.