IT Service Desk Technician: On‑Site & Remote Support

Kavaliro; Orlando (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

Kavaliro is seeking an IT Helpdesk Specialist in Orlando to answer calls, emails, and on-site visits for technical issues. You will install, configure, and maintain end-user hardware and software, including Windows OS, Office, VPN, and mobile devices.

You’ll troubleshoot incidents, document solutions, and train users while coordinating with vendors and IT groups. The role requires clear communication, a driver’s license, and willingness to work flexible hours.

Qualifications

• Associate’s degree in IT or closely related field required; may substitute two years of direct IT support experience.
• One year of fieldwork IT technical experience in an enterprise IT support environment is required.
• Valid driver license and reliable transportation required.
• Clear and understandable speaking voice required.

Responsibilities

• Answer calls, emails, and on-site visits for customers with technical issues.
• Install, configure, deploy, maintain, and ensure operation of end-user hardware, software, and mobile devices.
• Provide end-user training and document procedures for support center.
• Troubleshoot incidents remotely or on-site and prioritize resolutions.
• Communicate effectively with customers and vendors to resolve issues promptly.
• Demonstrate proficiency with Windows applications and browsers; convey complex terms simply.
• Document technical steps to update knowledge base and support docs.
• Coordinate with internal/external IT groups and vendors to resolve problems.
• Knowledge of MS Exchange, Active Directory, and network protocols.
• Shift work including nights/weekends/holidays may be required.
• Travel to remote sites with after-hours on-call rotation.
• Must lift up to 50 lbs. and have a valid driver license.
• Value self-development for role growth.

Skills

Customer service

Troubleshooting

Remote support

On-site support

Windows

Active Directory

MS Exchange

Documentation

Communication

Mobile devices

Education

Associate’s degree in IT or related field

Tools

Windows OS

Microsoft Office

VPN

NetMotion

Web browsers (IE/Chrome/Java/Adobe)

Active Directory

MS Exchange

Job description

Kavaliro is seeking an IT Helpdesk Specialist in Orlando to answer calls, emails, and on-site visits for technical issues. You will install, configure, and maintain end-user hardware and software, including Windows OS, Office, VPN, and mobile devices.

You’ll troubleshoot incidents, document solutions, and train users while coordinating with vendors and IT groups. The role requires clear communication, a driver’s license, and willingness to work flexible hours.