Hybrid Service Desk Analyst: Windows & IT Support

Kavaliro; Sarasota (FL); Hybrid; USD 32,000 - 34,000; Full time

Job summary

Kavaliro is seeking a Service Desk Analyst to support a large professional organization with day-to-day end-user technology needs in a structured enterprise environment. This hands-on Tier 1 role emphasizes troubleshooting, direct user interaction, and resolving technical issues via a ticketing system, phone, and email.

The position is hybrid in Florida with a competitive hourly pay range of $23–$25, offering opportunities to develop IT support skills across Windows, Microsoft 365, and

Qualifications

• Previous Help Desk, Service Desk, or Desktop Support experience.
• Strong Windows and general PC troubleshooting skills.
• Experience with a ticketing system.
• Familiarity with Microsoft 365 and common enterprise applications.
• Strong communication and customer-service skills.
• Ability to document issues and troubleshooting steps clearly.
• Ability to prioritize multiple support requests in a fast-paced environment.

Responsibilities

• Provide Tier 1 support via phone, email, and ticketing system.
• Troubleshoot Windows workstations, software, printers, peripherals, and connectivity issues.
• Install and configure hardware and software.
• Create, track, update, and document support tickets through resolution.
• Assist users with account access and common system issues.
• Escalate more complex problems to appropriate technical teams.
• Maintain technical documentation and knowledge-based articles.
• Provide professional, customer-focused support to users with varying levels of technical experience.

Skills

Windows troubleshooting

Ticketing system

Microsoft 365

Customer service

Documentation

Prioritization

Communication skills

Job description

Kavaliro is seeking a Service Desk Analyst to support a large professional organization with day-to-day end-user technology needs in a structured enterprise environment. This hands-on Tier 1 role emphasizes troubleshooting, direct user interaction, and resolving technical issues via a ticketing system, phone, and email.

The position is hybrid in Florida with a competitive hourly pay range of $23–$25, offering opportunities to develop IT support skills across Windows, Microsoft 365, and