IT Helpdesk Specialist — Onboarding & End-User Support

Katmai; Orlando (FL); On-site; USD 28,585 - 34,440; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Savings Plan

Paid Time Off (PTO)

Job summary

Katmai is seeking a Technical Support Specialist to provide responsive technical assistance to internal customers in Orlando, Florida. The role involves troubleshooting hardware and software issues, managing service tickets, and ensuring customer satisfaction.

The ideal candidate will have an associate degree or equivalent experience in IT support and be skilled in problem-solving and customer communication. Benefits include medical, dental, and a comprehensive compensated package.

Qualifications

• Two (2) + years of documented industry experience.
• Must be able to read, write, and speak fluent English.
• Must obtain and maintain any necessary security access.

Responsibilities

• Provide technical assistance to customers via phone, email, or chat.
• Take ownership of assigned tickets.
• Perform remote troubleshooting and resolve issues effectively.

Skills

Effective troubleshooting and problem-solving skills

Experience with Windows 10/11 and Mac/iOS

Familiarity with M365 Office

Experience with an IT support desk ticketing system

Strong communication skills

Education

Associate degree or a minimum of two (2) years of college in IT or related field

Four (4+) years of relevant experience in lieu of degree

Job description

Katmai is seeking a Technical Support Specialist to provide responsive technical assistance to internal customers in Orlando, Florida. The role involves troubleshooting hardware and software issues, managing service tickets, and ensuring customer satisfaction.

The ideal candidate will have an associate degree or equivalent experience in IT support and be skilled in problem-solving and customer communication. Benefits include medical, dental, and a comprehensive compensated package.