Orlando IT Help Desk & VTC/AV Specialist (Onsite)

ASRC Federal

Orlando (FL)

On-site

USD 60,000 - 90,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

ASRC Federal Technology Solutions in Orlando, FL is seeking an experienced Help Desk Support Service Specialist - Intermediate to provide Tier 2/3 desktop support for Windows 11 devices within the Army Contracting Command. The role includes re-imaging devices to baseline standards, mobile device troubleshooting, and printers/scanners support.

You will administer Microsoft Entra ID, Intune, and Microsoft 365, patch above-baseline software, and partner across teams.

Qualifications

Bachelor’s degree in a related field from an accredited institution.
Minimum of 3 years of IT infrastructure and support experience.
Experience with Windows 10/11 troubleshooting and support.
Experience with mobile devices (iOS, MiFi), printers, scanners, and peripheral devices.
Experience with Microsoft Entra ID (Azure AD), Microsoft Intune, and Microsoft 365.
ITSM tools (e.g., ServiceNow).
Strong written and verbal communication skills.

Responsibilities

Troubleshoot and resolve IT issues for Windows 11 desktops and laptops.
Re-image devices according to baseline configuration standards.
Support mobile device troubleshooting and setup (iOS, MiFi).
Provide support for printers, scanners, and miscellaneous IT devices.
Apply patches to software classified as above-baseline.
Utilize Microsoft Entra ID, Microsoft Intune, and Microsoft 365 to administer and troubleshoot user environments.
Work within an IT ticketing system (e.g., ServiceNow) to log and resolve incidents.
Update asset and configuration databases for hardware lifecycle changes.
Collaborate with internal teams to elevate and resolve complex issues.
Provide VTC and AV support across unclassified and classified mediums, to include Microsoft Teams.