IT Help Desk Technician (Tier 1) - Growth & PTO

Allied Business Solutions; Boise (ID); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Pay: $21.75-$25.00/hour

401(k) with up to 6% match

Health, dental and vision insurance

Supplemental insurance options

Flexible spending account

Paid time off

Job summary

Allied Business Solutions is seeking a Tier 1 Support Technician to be the first contact for client IT needs in a managed services environment. You will resolve common issues, keep tickets moving, and learn from senior engineers while supporting Windows workstations, MS 365, and basic networking.

Responsibilities include handling passwords, MFA, onboarding/offboarding, and on-site hardware support. You will contribute to knowledge bases and help improve team workflows.

Qualifications

• 1-2 years of help desk IT support experience.
• Windows 10/11 troubleshooting experience from any setting.
• Familiarity with Active Directory user and group management.
• Networking basics: TCP/IP, DNS, DHCP, VPN, VLANs.
• Clear written and verbal communication; ability to explain tech to non-tech users.
• Strong organization and time management to handle multiple tickets.

Responsibilities

• Provide first-line IT support to clients by phone, email, portal, and remote sessions.
• Triage, prioritize and resolve tickets in ConnectWise Manage with accurate notes.
• Troubleshoot Windows workstations and Microsoft 365, printers, peripherals, and basic network connectivity.
• Handle password resets, MFA, onboarding/offboarding, mailbox and permission changes.
• Use RMM/remote tools to check device health and identify problems.
• Escalate complex issues to Tier 2/3 with clear notes on attempted fixes.
• Write and update knowledge base articles.
• Occasional on-site visits for hardware setup/troubleshooting.
• Suggest improvements to team workflows and processes.

Skills

Help desk experience

Windows troubleshooting

Active Directory

Networking basics

Communication skills

Time management

Customer-focused

Willingness to learn

Driver's license

Education

Associate’s or bachelor’s degree in IT or related field

Tools

ConnectWise Manage

NinjaOne

Hudu

Microsoft 365

Entra ID

Intune

Job description

Allied Business Solutions is seeking a Tier 1 Support Technician to be the first contact for client IT needs in a managed services environment. You will resolve common issues, keep tickets moving, and learn from senior engineers while supporting Windows workstations, MS 365, and basic networking.

Responsibilities include handling passwords, MFA, onboarding/offboarding, and on-site hardware support. You will contribute to knowledge bases and help improve team workflows.