MSP Service Desk Technician I — Growth & Ownership

Preferred Business Systems, Inc.

Whippany (NJ)

On-site

USD 42,000 - 56,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Real MSP work

Clear growth path

Modern tooling

Team culture

Job summary

Preferred Business Systems, an MSP based in Whippany, NJ, seeks a Level 1 Technician to provide first-line IT support for a diverse client base across the region. The role is customer-service driven, triage-focused, with tickets logged, categorized, and resolved or escalated per SOPs.

Ideal candidates bring strong communication, basic technical knowledge, and a willingness to grow through hands-on learning, with opportunities to advance to higher levels as you gain experience with Windows, M365,

Qualifications

0–2 years of experience in IT support, helpdesk, or customer service.
Foundational understanding of Windows desktop environments.
Basic networking concepts (Wi‑Fi, internet connectivity).
Microsoft 365 fundamentals.
Strong communication and interpersonal skills.
Ability to follow documented processes and troubleshooting steps.

Responsibilities

Serve as the first point of contact for client technical issues via phone, email, and ticketing system.
Log, categorize, and prioritize incidents and service requests.
Perform initial troubleshooting using standard operating procedures (SOPs).
Resolve basic technical issues or escalate with complete documentation.