IT Service Desk Technician I — Growth, Training & Benefits

Rimkus Consulting Group; Houston (TX); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health care plan (Medical, Dental &amp

401k plan

Life Insurance

Paid time off

Family leave

Disability

Training & Development

Résumé du poste

Rimkus Consulting Group is seeking a Services Desk Technician I to deliver frontline technical support for employees across the organization. You will troubleshoot hardware, software, and connectivity issues, manage incidents through the ticketing system, and escalate complex problems to Tier 2 teams as needed.

Responsibilities include assisting with onboarding/offboarding, maintaining asset records, and contributing to IT projects while upholding security policies and standards.

Qualifications

• Bachelor- or associate-level IT education or equivalent experience.

Responsabilités

• Provide first-level technical support to Rimkus employees via phone, email, chat, and ticketing system.

Connaissances

Customer Service

Microsoft 365

Active Directory

Networking Basics

Troubleshooting

Ticketing System

Remote Support

Communication

Formation

Associate degree in IT or related field

CompTIA A+ certification

ITIL 4 Foundation certification

Microsoft certifications (MCSE/M365)

Outils

IT ticketing system

VDI/Remote desktop tools

Description du poste

Rimkus Consulting Group is seeking a Services Desk Technician I to deliver frontline technical support for employees across the organization. You will troubleshoot hardware, software, and connectivity issues, manage incidents through the ticketing system, and escalate complex problems to Tier 2 teams as needed.

Responsibilities include assisting with onboarding/offboarding, maintaining asset records, and contributing to IT projects while upholding security policies and standards.