Help Desk Level 1

Ozkar Services LLC; Bohemia (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Ozkar Services LLC is seeking a knowledgeable IT Technician to join our team. You will ensure computer systems, networks, and equipment operate at peak performance and handle IT support requests to assist colleagues.

The role emphasizes customer service, collaboration, and strong communication while managing MFA, printer issues, onboarding, software installs, and SharePoint access. Compensation aligns with market rates for entry/advancement into IT support.

Qualifications

• A bachelor’s degree in Computer Science or Information Technology.
• Strong troubleshooting and analytical skills.
• Ability to work well as part of a team.
• Strong written and verbal communication skills.
• Understanding of data privacy and security.
• Strong technical documentation skills and the discipline to follow SOPs.
• Working knowledge of remote connectivity technologies such as TeamViewer, VNC, and Microsoft Remote Desktop.
• Experience with ConnectWise (preferred).
• Strong communication and interpersonal skills.

Responsibilities

• Provide outstanding customer service for Tier 1 service requests, incidents, and problems reported by Clients.
• Perform password resets and account unlocks.
• Set up and troubleshoot Multi-Factor Authentication (MFA).
• Troubleshoot printer issues, including installing and configuring printer drivers.
• Onboard new users: create user accounts, assign email addresses, and grant SharePoint access in accordance with the documented SOP.
• Install and configure software
• Onboard users into Password Manager
• Set up new desktops through Microsoft Intune, ensuring all necessary applications are installed based on the Client's request.
• Check and verify that backups are completing successfully.
• Review XDR logs, triage security alerts, and action or elevate as appropriate.
• Enter all service requests, incidents, and problems into the ticket tracking system with accurate, detailed information.
• Perform other duties as assigned.

Skills

Microsoft 365

Windows support

Teamwork

Communication

Security

SOPs

Remote access

ConnectWise

Education

Bachelor's degree in Computer Science or Information Technology

Tools

ConnectWise

TeamViewer

VNC

Microsoft Remote Desktop

Microsoft Intune

Job description

We are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.

Responsibilities

• Provide outstanding customer service for Tier 1 service requests, incidents, and problems reported by Clients.
• Perform password resets and account unlocks.
• Set up and troubleshoot Multi-Factor Authentication (MFA).
• Troubleshoot printer issues, including installing and configuring printer drivers.
• Onboard new users: create user accounts, assign email addresses, and grant SharePoint access in accordance with the documented SOP.
• Install and configure software
• Onboard users into Password Manager
• Set up new desktops through Microsoft Intune, ensuring all necessary applications are installed based on the Client's request.
• Check and verify that backups are completing successfully.
• Review XDR logs, triage security alerts, and action or elevate as appropriate.
• Enter all service requests, incidents, and problems into the ticket tracking system with accurate, detailed information.
• Perform other duties as assigned.

Qualifications

• A bachelor’s degree in Computer Science or Information Technology
• Minimum 1 Year of Experience (entry-level candidates may be considered).
• Working knowledge of the Microsoft 365 ecosystem and Windows desktop support
• Strong troubleshooting and analytical skills
• Ability to work well as part of a team
• Strong written and verbal communication skills
• Understanding of data privacy and security
• Strong technical documentation skills and the discipline to follow SOPs.
• Working knowledge of remote connectivity technologies such as TeamViewer, VNC, and Microsoft Remote Desktop.
• Experience with ConnectWise (preferred)
• Strong communication and interpersonal skills.

Compensation: $45,000.00 - $55,000.00 per year