IT Service Desk Technician II – Learn & Impact

Silfex, a Lam Research Company; Michigan; On-site; USD 42,000 - 64,000; Full time

Job summary

Silfex, a Lam Research Company, is seeking an IT Service Desk professional to provide end-user support in office and manufacturing environments. You will configure, install, and upgrade computers, maintain inventory, and troubleshoot devices, printers, and phones to ensure smooth operations.

The role emphasizes strong communication, quick problem-solving, and teamwork. Prior IT experience and familiarity with sysAID are highly valued, with opportunities to contribute to process improvements.

Qualifications

• Associate's degree or equivalent in information systems or related field.
• Strong written and verbal communications skills.
• Ability to respond quickly and calmly to common inquiries or issues from end users.
• Proficiency with Windows 7–10, Active Directory, Microsoft Office, email, and basic networking.

Responsibilities

• Diagnose and resolve software and hardware problems.
• Train staff on IT processes and using company devices.
• Assist staff with IT problems when called upon.
• Track and document requests using an IT support system.
• Install and configure new computers and IT equipment.

Skills

Customer service

Technical troubleshooting

Windows OS

Active Directory

Communication

Education

Associate's degree in information systems or related field

1+ year IT support experience

Tools

sysAID ticketing system

Microsoft Office Suite

Cisco phones

Job description

Silfex, a Lam Research Company, is seeking an IT Service Desk professional to provide end-user support in office and manufacturing environments. You will configure, install, and upgrade computers, maintain inventory, and troubleshoot devices, printers, and phones to ensure smooth operations.

The role emphasizes strong communication, quick problem-solving, and teamwork. Prior IT experience and familiarity with sysAID are highly valued, with opportunities to contribute to process improvements.