IT Service Desk Pro | User Support & Training

Silfex, a Lam Research Company; Eaton (OH); On-site; USD 52,000 - 75,000; Full time

Job summary

Silfex, a Lam Research Company, seeks an IT Service Desk specialist to provide end-user support in office and manufacturing settings. You will configure, install and upgrade computers, maintain inventory, and triage hardware/software issues to keep operations moving.

Ideal candidates have an associate degree in information systems or related experience, strong communication skills, and familiarity with Windows/AD, Office 365, and SQL databases. On-site role with emphasis on safety and teamwork.

Qualifications

• An information system related Associate’s degree from a two-year college or university, or 2+ years related experience.
• Equivalent combination of education and experience may apply.
• Proficiency in Windows OS and Active Directory.
• Strong written and verbal communications skills.

Responsibilities

• Diagnose, triage, and resolve software and hardware problems.
• Train staff in IT processes and using company devices.
• Assist staff with IT-related problems when called upon.
• Track, prioritize, and document requests using the IT support system.
• Install and configure new computers and IT equipment.
• Repair and upgrade different types of computers (software and hardware).
• Maintain IT supplies and equipment inventories.
• Provide input on process improvements and documentation.
• Provide end-user support in office and manufacturing environments.
• Provide coverage during on-call hours in a BOYD environment.

Skills

Strong written and verbal comms

Customer service

Team collaboration

Windows/AD/Office

Access/SQL

Documentation

Train staff

Problem solving

Education

Information systems associate degree or equivalent

Tools

Windows 7-10

Active Directory

Print Management

Microsoft Office Suite

O365 Email

Skype

Cisco phones

Access & SQL

Job description

Silfex, a Lam Research Company, seeks an IT Service Desk specialist to provide end-user support in office and manufacturing settings. You will configure, install and upgrade computers, maintain inventory, and triage hardware/software issues to keep operations moving.

Ideal candidates have an associate degree in information systems or related experience, strong communication skills, and familiarity with Windows/AD, Office 365, and SQL databases. On-site role with emphasis on safety and teamwork.