IT Service Desk Technician: End-User Support

Silfex, Inc. - A Division of Lam Research Corporation; Eaton (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Silfex, Inc., a Lam Research Company, is seeking a Service Desk Technician to provide day-to-day IT support for office and manufacturing environments. You will configure, install, and upgrade computers, manage the ticketing system, and keep an inventory of hardware and software.

The role requires strong problem-solving, effective communication, and the ability to train staff on IT processes. Candidates should have an Associate’s degree in information systems or equivalent experience, and

Qualifications

• An information system related Associate’s degree from a two-year college or university; or 1 or more years related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communications skills.
• Positive attitude and helpful disposition when interacting with coworkers and internal clients.
• Ability to respond quickly and calmly to common inquiries or complaints from end users and/or customers.
• Proficiency in computer applications to include Windows 7–10, Active Directory, Print Management, Microsoft Office Suite, O365 E-mail, Skype, Cisco phones, and Access & SQL database software.
• Proficient in creating user accounts, software installation, and network troubleshooting. CompTIA A+ or equivalent certification preferred.

Responsibilities

• Diagnose/ Triage/ Resolve software and hardware problems.
• Train staff in IT processes and in using company devices.
• Assist staff with IT related problems when called upon.
• Track, prioritize and document requests using an IT support request system.
• Install and configure new computers and other IT equipment.
• Repair and upgrade different types of computers (software and hardware).
• Keep track of IT supplies and equipment e.g. PCs, monitors, cables and adapters.
• Provide input on process improvement and documentation.

Skills

Communication skills

Customer service mindset

Education

Associate's degree in Information Systems

Tools

Windows

Active Directory

Print Management

Microsoft Office

O365 E-mail

Skype

Cisco phones

Access

SQL database

Job description

Silfex, Inc., a Lam Research Company, is seeking a Service Desk Technician to provide day-to-day IT support for office and manufacturing environments. You will configure, install, and upgrade computers, manage the ticketing system, and keep an inventory of hardware and software.

The role requires strong problem-solving, effective communication, and the ability to train staff on IT processes. Candidates should have an Associate’s degree in information systems or equivalent experience, and