IS Support Tech

Silfex, Inc. - A Division of Lam Research Corporation; Town of Springfield (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Benefits start on day one

Equal opportunity employer

Job summary

Silfex Inc., A Lam Research Company is seeking a Service Desk professional to provide end-user support in office and manufacturing environments. You will configure, install and upgrade computers, maintain the service desk system (sysAID), and assist staff with IT-related problems.

The role emphasizes friendly customer service, rapid triage, and ongoing process improvements, with on-call coverage in a BOYD environment. Training and career growth are supported.

Qualifications

• An information system related Associate’s degree or 2+ years related experience or equivalent combination.
• CompTIA A+ Certification or Equivalent preferred
• ITIL Foundations Certification preferred

Responsibilities

• Diagnose, triage, and resolve software and hardware problems.
• Train staff in IT processes and using company devices.
• Assist staff with IT-related problems when called upon.

Skills

Customer service

Troubleshooting

Hardware & software support

Ticketing systems

Education

Associate degree or equivalent

Tools

sysAID ticketing system

Job description

From smartphones to solar panels, innovative technology is needed to create the devices we use every day. Silfex’s silicon components help make that technology a reality.

Silfex Inc., A Lam Research Company is the leading provider of precision silicon components used to make and operate semiconductor tools, which enable the trillion-dollar global electronics industry. Our company’s products are integral to the semiconductor equipment and optical markets. The outstanding team at Silfex makes that possible – through our people, we are advancing the world.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Our Perks and Benefits

At Silfex, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits that start on your first day of employment.

Discover more at Lam Benefits

Job Description:

Essential Function:

Help transform the way people work and live by providing Service Desk support to our team members. Helpful, friendly customer service is key to success in this hands‑on role. Configure, install and upgrade computers and internal systems. Maintain Service Desk ticketing system(sysAID), assign tickets, and prioritize user requests. Maintain an inventory of all equipment, hardware, software and supplies. Troubleshoot, maintain, and monitor computing devices, printers, phones, copiers and scanners. Provide end user support in office and manufacturing environments.

Essential Duties and Responsibilities:

• Diagnose/ Triage/ Resolve software and hardware problems.
• Train staff in IT processes and in using company devices.
• Assist staff with IT related problems when called upon.
• Track, prioritize and document requests using an IT support request system.
• Install and configure new computers and other IT equipment.
• Repair and upgrade different types of computers (software and hardware).
• Keep track of IT supplies and equipment e.g. PCs, monitors, cables and adapters.
• Provide input on process improvement and documentation
• Provides support to end users in the selection, procurement (after approval by the IT Manager), usage, and maintenanceof software programs and hardware.
• Develop and maintain a working knowledge of the Silfex Quality Management System and properly apply Quality andOperating Procedures as appropriate.
• Provide coverage during on call hours in a BOYD environment
• Carry out special projects and all other additional duties as assigned.

Qualifications

• An information system related Associate’s degree from a two-year college or university; or 2 or more years related experience and/or training; or equivalent combination of education and experience.
• CompTIA A+ Certification or Equivalent preferred
• ITIL Foundations Certification preferred

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Silfex Inc., A Lam Research Company (“Silfex” or the “Company”), is an equal opportunity employer. Silfex is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company’s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.