IT Service Desk Specialist — End-User Support

Silfex, Inc. - A Division of Lam Research Corporation; Michigan; On-site; USD 45,000 - 65,000; Full time

Job summary

Silfex Inc., A Lam Research Company in Michigan is seeking an IT Service Desk technician to support our team. You will configure, install and upgrade computers and internal systems, maintain the ticketing system, and manage equipment inventory in a fast-paced manufacturing environment.

The role emphasizes friendly customer service, rapid problem resolution, and collaboration with IT and manufacturing teams.

Qualifications

• Associate’s degree or 2+ years of related IT support experience.
• Strong written and verbal communications skills.
• Proficiency with Windows 7–10, AD, Print Management, Office 365, Skype, Cisco phones, and basic SQL/Access.
• CompTIA A+ or equivalent certification preferred. ITIL Foundations preferred.

Responsibilities

• Diagnose/triage/resolve software and hardware problems.
• Train staff in IT processes and using company devices.
• Assist staff with IT-related problems when called upon.
• Track, prioritize and document requests using an IT support system.
• Install and configure new computers and other IT equipment.
• Repair and upgrade different types of computers (software and hardware).
• Maintain IT supplies and equipment inventory.
• Provide input on process improvement and documentation.

Skills

Windows

Active Directory

Microsoft 365

IT support

Hardware troubleshooting

Software support

Communication

Education

Information systems associate degree

CompTIA A+ or equivalent

ITIL Foundations

Tools

Ticketing system (sysAid)

Printer/phone/scanner troubleshooting

Job description

Silfex Inc., A Lam Research Company in Michigan is seeking an IT Service Desk technician to support our team. You will configure, install and upgrade computers and internal systems, maintain the ticketing system, and manage equipment inventory in a fast-paced manufacturing environment.

The role emphasizes friendly customer service, rapid problem resolution, and collaboration with IT and manufacturing teams.