IT Service Desk Specialist — On-Call End-User Support

Silfex, a Lam Research Company; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Silfex Inc., A Lam Research Company is seeking an IT Service Desk specialist to provide hands-on support for computers, printers, phones, and internal systems in office and manufacturing environments.

You will diagnose and triage software/hardware issues, train staff in IT processes, and manage requests via the ticketing system to ensure timely resolutions. This role emphasizes customer service and ongoing process improvement.

Qualifications

• Associate’s degree in a related field or 2+ years of experience.
• CompTIA A+ certification or equivalent preferred.
• ITIL Foundations certification preferred.

Responsibilities

• Provide Service Desk support to team members in person and remotely.
• Configure, install and upgrade computers and internal systems.
• Maintain ticketing system, assign tickets, and prioritize user requests.

Skills

Customer service

Troubleshooting

IT support

Education

Associate degree in IT or related field

Tools

sysAid

Job description

Silfex Inc., A Lam Research Company is seeking an IT Service Desk specialist to provide hands-on support for computers, printers, phones, and internal systems in office and manufacturing environments.

You will diagnose and triage software/hardware issues, train staff in IT processes, and manage requests via the ticketing system to ensure timely resolutions. This role emphasizes customer service and ongoing process improvement.