IS Support Tech

Silfex, a Lam Research Company; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Silfex Inc., A Lam Research Company is seeking an IT Service Desk specialist to provide hands-on support for computers, printers, phones, and internal systems in office and manufacturing environments.

You will diagnose and triage software/hardware issues, train staff in IT processes, and manage requests via the ticketing system to ensure timely resolutions. This role emphasizes customer service and ongoing process improvement.

Qualifications

• Associate’s degree in a related field or 2+ years of experience.
• CompTIA A+ certification or equivalent preferred.
• ITIL Foundations certification preferred.

Responsibilities

• Provide Service Desk support to team members in person and remotely.
• Configure, install and upgrade computers and internal systems.
• Maintain ticketing system, assign tickets, and prioritize user requests.

Skills

Customer service

Troubleshooting

IT support

Education

Associate degree in IT or related field

Tools

sysAid

Job description

From smartphones to solar panels, innovative technology is needed to create the devices we use every day. Silfex’s silicon components help make that technology a reality. Silfex Inc., A Lam Research Company is the leading provider of precision silicon components used to make and operate semiconductor tools, which enable the trillion-dollar global electronics industry. Our company’s products are integral to the semiconductor equipment and optical markets. The outstanding team at Silfex makes that possible – through our people, we are advancing the world. The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Our Perks and Benefits At Silfex, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits that start on your first day of employment. Discover more at Lam Benefits

Job Description

Essential Function: Help transform the way people work and live by providing Service Desk support to our team members. Helpful, friendly customer service is key to success in this hands‑on role. Configure, install and upgrade computers and internal systems. Maintain Service Desk ticketing system(sysAID), assign tickets, and prioritize user requests. Maintain an inventory of all equipment, hardware, software and supplies. Troubleshoot, maintain, and monitor computing devices, printers, phones, copiers and scanners. Provide end user support in office and manufacturing environments.

Essential Duties and Responsibilities

• Diagnose/ Triage/ Resolve software and hardware problems.
• Train staff in IT processes and in using company devices.
• Assist staff with IT related problems when called upon.
• Track, prioritize and document requests using an IT support request system.
• Install and configure new computers and other IT equipment.
• Repair and upgrade different types of computers (software and hardware).
• Keep track of IT supplies and equipment e.g. PCs, monitors, cables and adapters.
• Provide input on process improvement and documentation
• Provides support to end users in the selection, procurement (after approval by the IT Manager), usage, and maintenance of software programs and hardware.
• Develop and maintain a working knowledge of the Silfex Quality Management System and properly apply Quality and Operating Procedures as appropriate.
• Provide coverage during on call hours in a BOYD environment
• Carry out special projects and all other additional duties as assigned.

Qualifications

• An information system related Associate’s degree from a two-year college or university; or 2 or more years related experience and/or training; or equivalent combination of education and experience.
• CompTIA A+ Certification or Equivalent preferred
• ITIL Foundations Certification preferred

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Silfex Inc., A Lam Research Company ("Silfex" or the "Company"), is an equal opportunity employer. Silfex is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. We’re looking for talented people to join our growing team and support the technology of the future. At Silfex, we’re the leading provider of precision silicon components used to make and operate semiconductor tools – which enable the trillion-dollar global electronics industry. Our company’s products are integral to the semiconductor equipment and optical markets. The outstanding team at Silfex makes that possible – through our people, we help connect the world.