IT Support Tech II — On-Call & End-User Support

Silfex; Eaton (OH); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Silfex is seeking an IT Service Desk Technician to support team members by diagnosing and resolving software and hardware issues in office and manufacturing settings. You will install computers, manage devices, and track requests while ensuring reliable service desk operations.

The role requires an information systems associate degree or equivalent experience, plus strong communication and teamwork skills. On-site work includes PPE and equipment handling as part of daily duties.

Qualifications

• Require an information system related associate degree or 1+ year of related experience.
• Strong written and verbal communications skills.
• Proficiency with Windows and enterprise IT tools.

Responsibilities

• Diagnose, triage, and resolve software and hardware problems.
• Install and configure new computers and IT equipment.
• Track, prioritize, and document IT requests in the support system.
• Provide end-user support in office and manufacturing environments.
• Maintain an inventory of equipment, software and supplies.

Skills

Communication

Teamwork

Customer service

Problem solving

Education

Associate degree in information systems or related field

Tools

Windows 7-10

Active Directory

Print Management

Microsoft Office

O365 E-mail

Skype

Cisco phones

Access & SQL

Job description

Silfex is seeking an IT Service Desk Technician to support team members by diagnosing and resolving software and hardware issues in office and manufacturing settings. You will install computers, manage devices, and track requests while ensuring reliable service desk operations.

The role requires an information systems associate degree or equivalent experience, plus strong communication and teamwork skills. On-site work includes PPE and equipment handling as part of daily duties.