Service Desk Technician I: Desktop Support & IT Help

Kentucky Housing Corporation; Frankfort (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

A state agency is seeking a Service Desk Technician Level I to ensure proper computer operations and assist end-users with technical issues. Responsibilities include providing first contact support, resolving service requests, and performing hands-on fixes. The ideal candidate should have a high school diploma, at least two years of related experience, and strong skills in problem-solving, analysis, and interpersonal communication. Certification in CompTIA A+ is a plus.

Qualifications

• Minimum of two years’ experience in computer programming, systems analysis, or IT support.
• Knowledge of basic computer hardware, including multi-function printers.

Responsibilities

• Ensure proper computer operation for end users.
• Provide first contact support via telephone, web, and email.
• Prioritize incidents and service requests according to defined processes.
• Perform hands-on fixes at the desktop level.
• Contribute to the technician knowledgebase.

Skills

Word processing/spreadsheet applications

Collecting, analyzing and evaluating data

Analyzing problems and reaching solutions

Interpersonal skills

Education

High school diploma or equivalent

Certification in CompTIA A+

Tools

Windows operating systems

Diagnostic utilities

Job description

A state agency is seeking a Service Desk Technician Level I to ensure proper computer operations and assist end-users with technical issues. Responsibilities include providing first contact support, resolving service requests, and performing hands-on fixes. The ideal candidate should have a high school diploma, at least two years of related experience, and strong skills in problem-solving, analysis, and interpersonal communication. Certification in CompTIA A+ is a plus.