Systems Support Specialist - IT Help Desk & Deployments

Arizona State University; United States; On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Flexible work schedules

Low-cost health and life benefits

Tuition waiver for staff

Tuition reduction for spouses/dependen

Disability and leaves program

Employee assistance program

Volunteer/pro development release time

Retirement program

Job summary

Arizona State University’s College of Integrative Sciences and Arts (CISA) seeks a motivated IT Support Specialist to deliver frontline technical support to faculty and staff. The role focuses on Windows environments, imaging, deployment, inventory, and move coordination, with collaboration across the ASU IT ecosystem to ensure reliable technology services.

The ideal candidate has an associate degree with 1 year of relevant experience, strong customer service skills, and a willingness to learn.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• Experience providing frontline IT support to end users.
• Strong customer-service mindset and ability to learn quickly.

Responsibilities

• Perform diagnostic analysis and troubleshooting for software and hardware issues.
• Coordinate setup, configuration, and deployment of equipment for new staff.
• Provide desk-side and remote support for a range of devices.
• Manage hardware inventory and support policy compliance.
• Set up and troubleshoot audio-visual systems for meetings and classes.
• Collaborate with ASU IT departments to ensure smooth service delivery.
• Assist with faculty/staff moves involving technology equipment.
• Maintain records of support activities in Wrike or designated systems.
• Train student employees assisting with IT operations.

Skills

IT support

Customer service

Problem solving

Team collaboration

Education

Associate's degree or equivalent

Tools

SCCM

JAMF

Wrike

Ticketing systems

Job description

Arizona State University’s College of Integrative Sciences and Arts (CISA) seeks a motivated IT Support Specialist to deliver frontline technical support to faculty and staff. The role focuses on Windows environments, imaging, deployment, inventory, and move coordination, with collaboration across the ASU IT ecosystem to ensure reliable technology services.

The ideal candidate has an associate degree with 1 year of relevant experience, strong customer service skills, and a willingness to learn.