IT Support Specialist — Service Desk & Field Technician

City of Pasadena; Pasadena (CA); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

The City of Pasadena's Department of Information Technology seeks enthusiastic support technicians to join the Service Center team, delivering first- and second-tier help desk and on-site workstation support.

The role covers installing, configuring, testing, and maintaining computer hardware and software, managing AD/Azure, Intune, SCCM, and ServiceNow incidents and requests. Candidates should have a two-year college degree and at least three years of end-user support experience.

Formación

• Two-year college degree or technical school coursework in computer technology.
• At least three years of progressively responsible experience in end-user support.
• Equivalent combination of training and experience.

Responsabilidades

• Install, configure, test, and maintain computer hardware, software, wireless devices and telephone equipment.
• Provide Tier 1 and Tier 2 service desk support and field service.
• Troubleshoot and resolve Service Center calls and workstation issues.

Conocimientos

SCCM

Office 365

Intune

Active Directory

Azure Active Directory

ServiceNow

Video conferencing

Endpoint Manager

Educación

AA/AS or equivalent with computer tech coursework

Herramientas

Microsoft Teams

Zoom

WebEx

GoToMeeting

Descripción del empleo

The City of Pasadena's Department of Information Technology seeks enthusiastic support technicians to join the Service Center team, delivering first- and second-tier help desk and on-site workstation support.

The role covers installing, configuring, testing, and maintaining computer hardware and software, managing AD/Azure, Intune, SCCM, and ServiceNow incidents and requests. Candidates should have a two-year college degree and at least three years of end-user support experience.