IT Service Desk Technician — On-Campus Support & Growth

Applied Medical Corporation; Rancho Santa Margarita (CA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive pay (CA)

Comprehensive benefits

Mentorship opportunities

Wellness activities

Education reimbursement

401(k) with employer match

Vacation accrual & holidays

Job summary

Applied Medical Corporation is seeking a Service Desk Technician to support Windows desktops, software, and telecom systems across our campus. You will respond to user requests via phone and email, log incidents, and help ensure uptime and service quality in a fast-paced environment.

Ideal candidates have 2+ years in desktop support, strong troubleshooting in Windows/AD/SCCM, and excellent communication for remote end-user assistance.

Qualifications

• Two years of desktop support or help desk experience.
• Hands-on with Windows 10/11, AD, SCCM and MS Office.
• Strong IT troubleshooting and remote support skills.
• Clear verbal and written communication in a call-center context.

Responsibilities

• Provide technical support for computers, software and telecom systems.
• Respond to requests via phone and email in a call center environment.
• Troubleshoot printers, scanners, copiers and A/V systems.
• Perform user account management and system monitoring.
• Educate users on system features and best practices.
• Collaborate with IT to escalate and resolve complex issues.
• Document support activities and follow procedures for quality assurance.

Skills

Windows 10/11

Active Directory

SCCM

Microsoft Office

Remote support

Customer service

Call center

Education

Bachelor’s degree

Tools

SAP

Digital Guardian

Cisco AMP

Mimecast

Office 365

BitLocker

InTune

Azure

ServiceNow

Job description

Applied Medical Corporation is seeking a Service Desk Technician to support Windows desktops, software, and telecom systems across our campus. You will respond to user requests via phone and email, log incidents, and help ensure uptime and service quality in a fast-paced environment.

Ideal candidates have 2+ years in desktop support, strong troubleshooting in Windows/AD/SCCM, and excellent communication for remote end-user assistance.