IT Service Desk Technician - Hybrid Role & Growth

Shive Hattery; West Des Moines (IA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Paid time off

Job summary

Shive-Hattery in Des Moines area is seeking a Service Desk Technician in Corporate Technology with 1-4 years of experience to support end users with hardware, software, and mobile devices through Windows and Microsoft 365.

You will resolve work orders, assist with conference room tech, VPN, and collaboration tools, and grow in a collaborative environment that values teamwork and customer care.

Qualifications

• Strong understanding of Windows and Office 365 products, and mobile device setup and support.
• Basic knowledge of networking technologies.
• Excellent problem-solving skills and a positive, friendly attitude.
• Strong written and verbal communication skills.

Responsibilities

• Provide first-level support to end-users for computer hardware, software, and mobile devices.
• Ensure accurate and timely completion of work orders as assigned by the Service Desk Manager.
• Handle Windows installations, configurations, and problem resolution.
• Install and resolve issues with Microsoft technologies (Office, Outlook, OneNote, Teams, OneDrive) and other company software.
• Conduct workstation and laptop builds, hardware replacements, PC reimaging, and driver installation services.
• Maintain and support conference room technologies.
• Provide support and problem resolution for phone, video conferencing, VPN, and Instant Messaging.
• Collaborate with the Service Desk Team to identify and resolve emerging issues.
• Utilize basic networking tools for troubleshooting network, connectivity, and performance issues.
• Maintain the security and confidentiality of company technologies and systems.
• Offer friendly and courteous support to clients, especially during IT emergencies.

Skills

Windows & Office 365

Networking basics

Problem solving

Communication skills

Job description

Shive-Hattery in Des Moines area is seeking a Service Desk Technician in Corporate Technology with 1-4 years of experience to support end users with hardware, software, and mobile devices through Windows and Microsoft 365.

You will resolve work orders, assist with conference room tech, VPN, and collaboration tools, and grow in a collaborative environment that values teamwork and customer care.