Service Desk Technician II - Onsite Healthcare IT & Growth

The Iowa Clinic; West Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with match

Incentives program

Professional development

Wellness incentives

Volunteer opportunities

Open communication

Team events

Job summary

The Iowa Clinic in West Des Moines, IA is seeking a Service Desk Technician II to provide intermediate IT support for clinic staff onsite, with some remote escalation. The role emphasizes hands-on hardware and software support, device management, and mentoring junior staff.

You will join a locally owned, physician-led organization dedicated to exceptional care, with opportunities for on-call rotation, professional development, and a culture of collaboration.

Qualifications

• Associate or bachelor’s degree in IT or related field, or equivalent experience.
• 2–4 years of experience in service desk or technical support roles; healthcare experience a plus.

Responsibilities

• Provide advanced technical support for hardware, software, application, and user access issues.
• Resolve escalated service requests and perform onsite troubleshooting, deployments, and equipment installations across clinic locations.
• Manage endpoint devices, software deployments, asset inventory, and user account administration.
• Maintain accurate ticket documentation and knowledge base content within FreshService.
• Mentor Service Desk I team members and support continuous improvement initiatives.
• Participate in an on-call rotation and deliver exceptional customer service while ensuring timely issue resolution.

Skills

Windows 11

Microsoft 365

Entra ID

Active Directory

Endpoint management

Education

Associate or Bachelor’s degree in IT

Equivalent experience

Tools

FreshService

Intune

Automox

Job description

The Iowa Clinic in West Des Moines, IA is seeking a Service Desk Technician II to provide intermediate IT support for clinic staff onsite, with some remote escalation. The role emphasizes hands-on hardware and software support, device management, and mentoring junior staff.

You will join a locally owned, physician-led organization dedicated to exceptional care, with opportunities for on-call rotation, professional development, and a culture of collaboration.