Service Desk Technician

Shive--hattery; West Des Moines (IA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Paid time off

Job summary

Shive-Hattery in Des Moines area is seeking a Service Desk Technician in Corporate Technology with 1-4 years of experience to support end users with hardware, software, and mobile devices through Windows and Microsoft 365.

You will resolve work orders, assist with conference room tech, VPN, and collaboration tools, and grow in a collaborative environment that values teamwork and customer care.

Qualifications

• Strong understanding of Windows and Office 365 products, and mobile device setup and support.
• Basic knowledge of networking technologies.
• Excellent problem-solving skills and a positive, friendly attitude.
• Strong written and verbal communication skills.

Responsibilities

• Provide first-level support to end-users for computer hardware, software, and mobile devices.
• Ensure accurate and timely completion of work orders as assigned by the Service Desk Manager.
• Handle Windows installations, configurations, and problem resolution.
• Install and resolve issues with Microsoft technologies (Office, Outlook, OneNote, Teams, OneDrive) and other company software.
• Conduct workstation and laptop builds, hardware replacements, PC reimaging, and driver installation services.
• Maintain and support conference room technologies.
• Provide support and problem resolution for phone, video conferencing, VPN, and Instant Messaging.
• Collaborate with the Service Desk Team to identify and resolve emerging issues.
• Utilize basic networking tools for troubleshooting network, connectivity, and performance issues.
• Maintain the security and confidentiality of company technologies and systems.
• Offer friendly and courteous support to clients, especially during IT emergencies.

Skills

Windows & Office 365

Networking basics

Problem solving

Communication skills

Job description

Description

Let’s Do great things—Together

At Shive-Hattery, we believe great design starts with great people. We’re a full-service architecture and engineering firm with a legacy of collaboration, innovation, and putting people first, our clients and each other. If you’re looking for a place where your ideas matter and your growth is supported, you’ll feel at home here.

Why This Role Matters

As a Service Desk Technician in the Corporate Technology group with 1-4 years you’ll play a key role in supporting the firm and shaping projects that make a difference—from concept through completion. You’ll collaborate with talented teammates, contribute your expertise, and help us deliver thoughtful, high-quality solutions for those we serve.

What You’ll Do

• Provide first-level support to end-users for computer hardware, software, and mobile devices.
• Ensure accurate and timely completion of work orders as assigned by the Service Desk Manager.
• Handle Windows installations, configurations, and problem resolution.
• Install and resolve issues with Microsoft technologies (Office, Outlook, OneNote, Teams, OneDrive) and other company software.
• Conduct workstation and laptop builds, hardware replacements, PC reimaging, and driver installation services.
• Maintain and support conference room technologies.
• Provide support and problem resolution for phone, video conferencing, VPN, and Instant Messaging.
• Collaborate with the Service Desk Team to identify and resolve emerging issues.
• Utilize basic networking tools for troubleshooting network, connectivity, and performance issues.
• Maintain the security and confidentiality of company technologies and systems.
• Offer friendly and courteous support to clients, especially during IT emergencies.

Requirements

You don’t need to check every box to succeed here. If your experience aligns with many of the items below and you’re excited about the work we do, we encourage you to apply.

• Strong understanding of Windows and Office 365 products, and mobile device setup and support.
• · Basic knowledge of networking technologies.
• · Excellent problem-solving skills and a positive, friendly attitude.
• · Strong written and verbal communication skills.

What will make you stand out

• Hands‑on experience providing IT help desk or technical support in a professional environment.
• Experience building, configuring, reimaging, and troubleshooting Windows laptops and workstations.
• Experience supporting Microsoft 365 applications, mobile devices, conference room technology, VPNs, and related end‑user technologies.
• Experience using an IT service management or ticketing system to document, track, and resolve support requests.

Our Commitment to You

Great work happens when you feel secure in your future, confident in your support, and trusted to grow. That’s why our benefits support your health, financial stability, and life beyond work — including medical, dental and vision coverage, paid time off and holidays, 401(k) retirement savings, disability protection, wellness incentives, and flexibility. When we succeed, you share in that success. Guided by truth, trust, mentoring, and care, we’re committed to helping you build a lasting career.

Who We Are

Shive-Hattery is a privately held architecture and engineering consulting firm with design offices across the United States. Here, you’ll work alongside multidisciplinary teams delivering integrated design solutions for clients across industries. You’ll contribute to meaningful projects guided by our principle to design what matters and make our world a better place. You’re looking to build something great. So are we.

Shive-Hattery is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

This position is primarily performed in an office or hybrid environment and may require travel to project sites, other Shive-Hattery office locations or to meet with clients. A full clean driver’s license is required. The role involves sitting, standing, and working at a computer for extended periods. May also require lifting light to medium weight objects of up to 50 lbs., the wearing of PPE and navigating active construction sites. [NOTE- add in confined spaces / ladder work etc. here as appropriate] Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

We are unable to provide visa sponsorship now or in the future. Candidates must have current and ongoing authorization to work in the United States without employer sponsorship.

Notice to Recruiters and Staffing Agencies:

To protect the interests of all parties, Shive-Hattery and its partners will not accept unsolicited candidate submissions from a recruiter or staffing agency who is not operating under an executed recruiting or staffing services contract with Shive-Hattery. Please do not contact our employees directly in that regard or otherwise submit unsolicited candidate information in any form.