Senior Service Desk Coordinator — Hybrid IT Support

Shive Hattery; Cedar Rapids (IA); Híbrido; USD 55.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

Paid time off and holidays

401(k) retirement savings

Disability protection

Wellness incentives

Flexibility

Descripción de la vacante

Shive-Hattery in Cedar Rapids, IA is seeking a Service Desk Coordinator on the Technology Team. With 3–5 years in IT support, you will coordinate service desk activities, resolve issues, and guide frontline staff.

The role emphasizes strong communication, incident management, and collaboration with enterprise technologies like Microsoft 365, Intune, Entra ID, and Windows Autopilot. Hybrid work, comprehensive benefits, and career growth await.

Formación

• 3+ years in IT support or service desk.
• Proficient in Windows, Microsoft 365, hardware, networking.
• Experience with Outlook, Teams, SharePoint, OneDrive.
• Strong ITSM knowledge and incident management.
• Excellent written and verbal communication.

Responsabilidades

• Coordinate service desk activities and contribute to frontline support.
• Manage ticket intake, assignment, and prioritization within SLAs.
• Provide coaching and feedback; improve processes and knowledge base.
• Monitor workload and escalation handling; drive resolution.
• Support onboarding and maintain knowledge articles.

Conocimientos

IT support

Service desk

End-user support

Troubleshooting

Communication

Documentation

Incident management

Ticket lifecycle

MS 365

Teams

Herramientas

Microsoft Intune

Microsoft Entra ID

Windows Autopilot

Microsoft 365 administration

Descripción del empleo

Shive-Hattery in Cedar Rapids, IA is seeking a Service Desk Coordinator on the Technology Team. With 3–5 years in IT support, you will coordinate service desk activities, resolve issues, and guide frontline staff.

The role emphasizes strong communication, incident management, and collaboration with enterprise technologies like Microsoft 365, Intune, Entra ID, and Windows Autopilot. Hybrid work, comprehensive benefits, and career growth await.