Technical Support Specialist

Grand Consulting | Tech Support and IT Management for Businesses; Des Moines (IA); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

HSA contributions

IRA retirement plan (2% match)

Life Insurance

Flexible PTO

Paid sick leave

Paid holidays

Parental leave

Stocked kitchen

Descripción de la vacante

Grand Consulting | Tech Support and IT Management for Businesses is seeking an on-site IT support professional in the Des Moines area. You will be part of a full-service team, receiving training and collaborating closely with colleagues to deliver effective help-desk services to clients.

You will respond to inquiries, assist with server/workstation installations, troubleshoot Windows problems, and document incidents clearly.

Formación

• 3 to 5 years of experience in a help desk or IT support role.
• Strong knowledge of Windows workstations and servers.
• Solid understanding of Active Directory.
• Knowledge of how a small to medium sized computer network is setup and works.
• Ability to manage multiple projects simultaneously, without getting overwhelmed.
• Excellent communication skills, can communicate effectively with clients and colleagues.
• Strong roots in a customer experience field (hospitality, retail, services, etc.).
• Desire to build and maintain relationships with anyone you interact with.
• Preference to "do things correctly," rather than quickly.

Responsabilidades

• Respond to client inquiries and provide technical assistance.
• Assist during server and workstation installations and upgrades.
• Troubleshoot and resolve technical problems with Windows workstations and servers.
• Document incidents and solutions in a clear and concise manner.
• Work with internal teams to elevate and resolve more complex technical issues.

Conocimientos

Windows OS

Windows Server

Active Directory

Networking basics

Time management

Communication skills

Customer service

Project management

Relationship building

Descripción del empleo

What You'll Do

You’ll work closely with our entire service team and receive training and support when you need it. Here are a few things you might do on any given day:

• Respond to client inquiries and provide technical assistance
• Assist during server and workstation installations and upgrades
• Troubleshoot and resolve technical problems with Windows workstations and servers
• Document incidents and solutions in a clear and concise manner
• Work with internal teams to elevate and resolve more complex technical issues

Ideal Candidate

Here is what we’re looking for in an ideal candidate.

• 3 to 5 years of experience in a help desk or IT support role
• Strong knowledge of Windows workstations and servers
• Solid understanding of Active Directory
• Knowledge of how a small to medium sized computer network is setup and works
• Ability to manage multiple projects simultaneously, without getting overwhelmed
• Excellent communication skills, can communicate effectively with clients and colleagues
• Strong roots in a customer experience field (hospitality, retail, services, etc.)
• Desire to build and maintain relationships with anyone you interact with
• Preference to "do things correctly," rather than quickly

Requirements

• Live in the Greater Des Moines Area
• Available to work 40 hours a week. Some work occasionally needs to be performed after hours or on weekends, but is always scheduled ahead of time.
• A valid driver’s license and vehicle for transportation
• Capable of lifting and moving up to 30 lbs. of equipment

What We Offer

• Health Insurance Premiums - 100% Paid
• Health Savings Account Contributions - 50% of Annual Deductible
• Simple IRA Retirement Account - 2% Match
• Basic Life Insurance
• Flexible Paid Time Off (20 days)
• Paid Sick Leave (10 days)
• Paid Holidays (7 days)
• Parental Leave (60 business days)
• Fully Stocked Kitchen with Specialty Coffee and Tea
• Unlimited Free Puns

Why isn't this position remote?

Many of our larger projects require us to install equipment at the offices of our clients. We’ve found that these projects go much smoother if we can collaborate in person. This also makes training and mentorship more effective as well.