IT Service Desk Technician: Frontline Tech Support

CrowdStrike; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Parental & adoption leave

Professional development

Job summary

CrowdStrike is seeking a Technology Support Associate to join its Austin IT Service Desk, supporting internal users across channels. The role emphasizes troubleshooting hardware, software, and network issues while maintaining knowledge bases and adhering to ITIL practices.

Onsite five days a week, you’ll help manage accounts, deploy hardware for new hires, and collaborate on global IT initiatives in a fast-paced, security-conscious environment with a strong customer-service focus.

Qualifications

• Excellent customer service skills and ability to explain technical info to non-technical users.
• Ability to work independently and in a team environment.
• Experience with Zoom, Slack, Okta, Confluence, JIRA, ServiceNow.

Responsibilities

• Serve as front-line IT service desk support via tickets, email, chat, and in-person.
• Troubleshoot hardware, software, and network issues; escalate when needed.
• Document incidents and maintain knowledge base.
• Ensure compliance with IT policies and security standards.
• Install, configure, and maintain systems and peripherals with security best practices.
• Manage user accounts and access rights with IAM principles.
• Collaborate on global IT projects and participate in new hire onboarding.
• Follow ITIL processes for incident, problem, and change management.
• Support printers, scanners, and AV equipment.
• Provide excellent customer service and professional end-user experience.

Skills

Customer service

Communication

Team collaboration

Problem solving

AI technologies

Windows/macOS proficiency

English fluency

Tools

Zoom

Slack

Okta

Confluence

JIRA

ServiceNow

Active Directory

Job description

CrowdStrike is seeking a Technology Support Associate to join its Austin IT Service Desk, supporting internal users across channels. The role emphasizes troubleshooting hardware, software, and network issues while maintaining knowledge bases and adhering to ITIL practices.

Onsite five days a week, you’ll help manage accounts, deploy hardware for new hires, and collaborate on global IT initiatives in a fast-paced, security-conscious environment with a strong customer-service focus.