IT Service Desk Technician — Frontline Support

Pinnacle Partners, Inc; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Pinnacle Partners, Inc. in Indianapolis, IN is seeking an IT Service Desk Technician to serve as a dependable technical resource for end users across multiple locations.

You will provide Level 1 phone and deskside support, respond to requests via the ticketing portal, configure and deploy IT assets, and troubleshoot hardware and application issues. The ideal candidate has at least 1 year of helpdesk experience, familiarity with MS tools, and experience with a ticketing system, with a

Qualifications

• 1 year of Helpdesk experience.
• Experience troubleshooting and supporting MS tools and technologies.
• Experience troubleshooting technical issues.
• Experience with a ticketing system.

Responsibilities

• Provide Level 1 phone support and deskside support across office locations.
• Respond to new IT requests submitted through the ticketing portal.
• Configure and deploy new IT assets for team members and locations.
• Troubleshoot application and hardware issues.

Skills

Helpdesk experience

MS tools

Ticketing system

Troubleshooting

Tools

Ticketing system

MS Office

Job description

Pinnacle Partners, Inc. in Indianapolis, IN is seeking an IT Service Desk Technician to serve as a dependable technical resource for end users across multiple locations.

You will provide Level 1 phone and deskside support, respond to requests via the ticketing portal, configure and deploy IT assets, and troubleshoot hardware and application issues. The ideal candidate has at least 1 year of helpdesk experience, familiarity with MS tools, and experience with a ticketing system, with a