Desktop Support Technician

Pinnacle Partners, Inc; Bloomington (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading staffing company is seeking a Desktop Support Technician to provide essential deskside and remote support to users in Bloomington, IN. This role involves supporting various technology platforms including hardware and software, with a strong focus on customer service. The ideal candidate will have 2-3 years of experience in desktop support within a Windows/MS environment, exceptional communication skills, and the ability to work onsite five days a week.

Qualifications

• 2-3+ years of experience in desktop support.
• Excellent communication skills for user interaction.
• Proven ability to work independently.

Responsibilities

• Provide deskside, phone, and email support for users.
• Support various technologies, including hardware and software.
• Assist with projects to update hardware and technologies.

Skills

Desktop support experience

Communication skills

Motivation and autonomy

Tools

Windows/MS environment

Office 365

Job description

Pinnacle Partners is assisting our client in the search for a Desktop Support Technician to join their team in the Bloomington, IN area. This successful resource will be responsible for providing deskside, phone, and email support for users in an enterprise level environment.

Responsibilities

• Support a variety of technology from hardware, software, Office 365, and PC deployments.
• Support users at all levels within the business.
• Provide excellent customer service in resolving customer issues.
• Assist with projects to migrate dated hardware and technology onto current platforms.

Required Skills

• 2-3+ years of desktop support experience, supporting a Windows/MS environment.
• Good personality and communication skills to interact with users.
• Ability to be onsite 5 days/week.
• Someone motivated that can work with minimal supervision.