IT Service Desk Technician - End-User Support

SitusAMC Holdings Corporation; Atlanta (GA); Presencial; USD 52 000 - 58 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO and holidays

Medical, dental, vision benefits

401K plan

Resumo da oferta

SitusAMC is seeking a capable IT Help Desk professional to deliver technical assistance across hardware, software, and mobile devices. This on-site role emphasizes clear communication, thorough documentation, and proactive problem resolution in a corporate tech environment.

You will handle escalations, use service desk tools, and support Windows/Office365 workflows while contributing to company projects and knowledge sharing. A strong customer-service mindset is essential.

Qualificações

• High School Diploma or GED or equivalent combination of education and experience
• 2-4 years of relevant experience in intermediate-level IT support
• Knowledge of advanced computer hardware including desktops, laptops, smartphones, and end-user network configurations
• Experience with Microsoft Client Operating Systems and Office365 applications
• Strong written and oral communication skills and customer service mentality
• Excellent time management and ability to prioritize in a fast-paced environment

Responsabilidades

• Escalate problems to higher level tier groups as required or to supervisor
• Record, track and document problem solving progress using service desk software
• Apply diagnostic utilities to aid troubleshooting and resolve issues
• Install and upgrade software and hardware configurations
• Perform remote or on-site problem resolution and testing
• Provide technical assistance for queries related to computer systems, software and hardware
• Assist in software releases and changes following Change Management
• Maintain confidentiality and document processes clearly

Conhecimentos

Desktop support

Microsoft Office

Communication skills

Documentation

Time management

Formação académica

High School Diploma or GED

Ferramentas

Service desk software

Microsoft Operating Systems

Office 365

Diagnostics tools

Descrição da oferta de emprego

SitusAMC is seeking a capable IT Help Desk professional to deliver technical assistance across hardware, software, and mobile devices. This on-site role emphasizes clear communication, thorough documentation, and proactive problem resolution in a corporate tech environment.

You will handle escalations, use service desk tools, and support Windows/Office365 workflows while contributing to company projects and knowledge sharing. A strong customer-service mindset is essential.