Onsite IT Helpdesk Technician - End-User Support Pro

Astemo Ltd.

Blanchester (OH)

On-site

USD 42,000 - 54,000

Full time

4 hours ago

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Job summary

Astemo Ltd. is seeking a Helpdesk/Support specialist responsible for maintaining, installing, and troubleshooting IT systems to ensure reliable operations. The role involves researching strategic IT solutions, assisting end users, and handling Help Desk requests across Windows environments.

You will document and monitor issues to ensure timely resolution and may deploy hardware as needed. The ideal candidate has anAssociates Degree in IT or related area or equivalent experience, at least 1 year

Qualifications

Associates Degree in IT or related area, applicable certificates, or equivalent IT experience.
Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration.
Troubleshooting and installation knowledge of Microsoft Client Operating systems (Windows 7/8.1/10/11), Microsoft Office, imaging technologies.

Responsibilities

Researches and implements technological strategic solutions related to Helpdesk support.
Provides support to end users on a variety of issues; identifies, researches, and resolves technical problems.
Responds to telephone calls, email, and Help Desk requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Deploy hardware as needed.
Provide Off-Hour support as needed, including taking home company-provided equipment nightly to provide support.