IT Service Desk Support Technician

Lynn Rodens; Mobile (AL); On-site; USD 34,000 - 48,000; Full time

Job summary

Lynn Rodens in Mobile, AL is seeking a Contract IT Service Desk Support Technician to support a fast-paced healthcare technology environment onsite during a major workstation refresh and end-user deployment project.

You will configure, image, and deploy 60-80 desktops and laptops, perform workstation setup and software installation, and transfer user data to new devices while delivering strong customer service.

Qualifications

• Experience with desktop, laptop, or workstation deployments in a professional environment.
• Familiarity with Active Directory user administration and account support.
• Knowledge of Microsoft Office, Citrix, and printer installations.
• Strong troubleshooting skills for common hardware and peripheral issues.

Responsibilities

• Configure, image, and deploy 60-80 desktop and laptop systems.
• Perform workstation setup, software installation, and basic system configuration.
• Transfer user data from legacy devices to new systems.
• Install and support Microsoft Office, Citrix, printers, and related peripherals.
• Troubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity.
• Maintain clean, organized workstation installations with proper cable management.
• Document and manage support requests using ServiceNow.
• Provide basic end-user guidance during equipment rollouts and installations.

Skills

Desktop deployments

Active Directory

Microsoft Office

Citrix

Printer installations

Troubleshooting

Customer service

Job description

Contract IT Service Desk Support Technician

Location: Mobile, AL (100% Onsite)

Duration: Contract

Join a fast-paced healthcare technology environment supporting a major workstation refresh and end-user technology deployment initiative. This is an excellent opportunity for an IT support professional who enjoys hands-on technical work, desktop deployments, and delivering exceptional customer service.

What You'll Do

• Configure, image, and deploy 60-80 desktop and laptop systems
• Perform workstation setup, software installation, and basic system configuration
• Transfer user data from legacy devices to new systems
• Install and support Microsoft Office, Citrix, printers, and related peripherals
• Troubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity
• Maintain clean, organized workstation installations with proper cable management
• Document and manage support requests using ServiceNow
• Provide basic end-user guidance during equipment rollouts and installations

What We're Looking For

• Experience with desktop, laptop, or workstation deployments in a professional environment
• Familiarity with Active Directory user administration and account support
• Knowledge of Microsoft Office, Citrix, and printer installations
• Strong troubleshooting skills for common hardware and peripheral issues
• Ability to manage repetitive technical tasks efficiently while maintaining attention to detail
• Excellent communication, customer service, and organizational skills

This role is ideal for an IT Support Technician, Desktop Support Technician, or Help Desk professional looking to gain valuable enterprise experience while contributing to a high-visibility technology rollout project.