IT Service Desk Support Technician

TEEMA; Mobile (AL); Presencial; USD 25.000 - 41.000; A tiempo parcial

Descripción de la vacante

TEEMA is seeking a Contract IT Service Desk Support Technician to support a healthcare technology deployment in Mobile, AL, onsite. You will configure and deploy desktop and laptop systems, perform setup and software installation, and assist end users during rollout.

The role emphasizes hands-on technical work, strong customer service, and the ability to manage repetitive tasks while maintaining attention to detail in a fast-paced environment.

Formación

• Experience with desktop, laptop, or workstation deployments in a professional environment.
• Familiarity with Active Directory user administration and account support.
• Knowledge of Microsoft Office, Citrix, and printer installations.
• Strong troubleshooting skills for common hardware and peripheral issues.
• Ability to manage repetitive technical tasks efficiently while maintaining attention to detail.
• Excellent communication, customer service, and organizational skills.

Responsabilidades

• Configure, image, and deploy 60-80 desktop and laptop systems.
• Perform workstation setup, software installation, and basic system configuration.
• Transfer user data from legacy devices to new systems.
• Install and support Microsoft Office, Citrix, printers, and related peripherals.
• Troubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity.
• Maintain clean, organized workstation installations with proper cable management.
• Document and manage support requests using ServiceNow.
• Provide basic end-user guidance during equipment rollouts and installations.

Conocimientos

Desktop deployments

AD user administration

Office/Citrix/Printers

Troubleshooting hardware

Attention to detail

Customer service

Communication

Herramientas

ServiceNow

Descripción del empleo

Contract IT Service Desk Support Technician
Location: Mobile, AL (100% Onsite)
Duration:Contract

Join a fast-paced healthcare technology environment supporting a major workstation refresh and end-user technology deployment initiative. This is an excellent opportunity for an IT support professional who enjoys hands-on technical work, desktop deployments, and delivering exceptional customer service.

What You'll Do

Configure, image, and deploy 60-80 desktop and laptop systems

Perform workstation setup, software installation, and basic system configuration

Transfer user data from legacy devices to new systems

Install and support Microsoft Office, Citrix, printers, and related peripherals

Troubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity

Maintain clean, organized workstation installations with proper cable management

Document and manage support requests using ServiceNow

Provide basic end-user guidance during equipment rollouts and installations

What We're Looking For

Experience with desktop, laptop, or workstation deployments in a professional environment

Familiarity with Active Directory user administration and account support

Knowledge of Microsoft Office, Citrix, and printer installations

Strong troubleshooting skills for common hardware and peripheral issues

Ability to manage repetitive technical tasks efficiently while maintaining attention to detail

Excellent communication, customer service, and organizational skills

This role is ideal for an IT Support Technician, Desktop Support Technician, or Help Desk professional looking to gain valuable enterprise experience while contributing to a high-visibility technology rollout project.