Client Support Technician

Accord Technologies Inc; Jackson (MS); On-site; USD 50,000 - 70,000; Full time

Job summary

Accord Technologies Inc. seeks an experienced Client Support Technician to provide comprehensive onsite and remote end-user tech support.

You will troubleshoot hardware, software, OS, accounts, and connectivity issues while delivering professional customer service. The role covers desktops, laptops, printers, monitors, mobile devices, and related IT systems with setup, onboarding/offboarding, and ticket management.

Qualifications

• 8 years of IT support or service desk experience.
• High School Diploma or higher in IT/CS.
• Hands-on knowledge of Windows 10/11.
• Experience with Microsoft Office 365.
• Knowledge of Azure and/or Active Directory.
• Networking basics: DNS, DHCP, TCP/IP.
• Experience with end-user devices and peripherals.
• Strong troubleshooting and customer-service skills.

Responsibilities

• Provide onsite and remote technical support to end users.
• Diagnose, troubleshoot, repair, and maintain desktop PCs, laptops, printers, monitors, and mobile devices.
• Install, configure, update, and troubleshoot operating systems and Microsoft Office applications.
• Respond to help desk requests through phone, chat, and in-person channels.
• Log, track, prioritize, and resolve incidents and service requests using ticketing systems.
• Set up and configure new workstations and user devices.
• Support employee onboarding and offboarding activities.
• Create user accounts and configure appropriate permissions.
• Maintain accurate hardware, software license, and IT supply inventory records.
• Troubleshoot basic network connectivity issues.
• Escalate complex technical, system, or network-wide problems to senior system or network administrators.
• Provide clear communication and status updates to users regarding support requests.
• Deliver a high level of customer service while resolving technical issues.
• Follow established IT support and security procedures.

Skills

IT support experience

Desktop support

Windows 10/11

Microsoft 365

Azure / Active Directory

DNS / DHCP / TCP-IP

Customer service

Education

High School Diploma or GED

Associate or Bachelor in IT/CS

Tools

PowerShell

Ticketing systems

Job description

Job Title: Client Support Technician
Job Location: Jackson, MS
Position Type: Contract
Work Arrangement: Fully Onsite
Work Schedule: Monday Friday, 8:00 AM 5:00 PM
Contract Duration: 8 months

Primary Skills

Desktop Support, Technical Support, Service Desk, Windows 10/11, Windows 11, Microsoft Office 365, Azure, Active Directory, DNS, DHCP, TCP/IP, Endpoint Security, Hardware Troubleshooting, Desktop PCs, Laptops, Notebooks, Printers, Monitors, Mobile Devices, Wireless Devices, Help Desk, Ticketing Systems, User Account Management, User Onboarding, User Offboarding, IT Inventory Management, Software Installation, Hardware Installation, Troubleshooting, PowerShell, Customer Service

Job Overview

We are seeking an experienced Client Support Technician to provide comprehensive onsite and remote end-user technical support. The technician will troubleshoot and resolve hardware, software, operating system, account, and connectivity issues while delivering responsive and professional customer service. The role will support desktop computers, laptops, printers, monitors, mobile devices, and related IT systems. Responsibilities also include workstation setup, user onboarding and offboarding, ticket management, hardware and software inventory, and escalation of complex technical issues.

Key Responsibilities / Daily Duties

• Provide onsite and remote technical support to end users.
• Diagnose, troubleshoot, repair, and maintain desktop PCs, laptops, printers, monitors, and mobile devices.
• Install, configure, update, and troubleshoot operating systems and Microsoft Office applications.
• Respond to help desk requests through phone, chat, and in-person channels.
• Log, track, prioritize, and resolve incidents and service requests using ticketing systems.
• Set up and configure new workstations and user devices.
• Support employee onboarding and offboarding activities.
• Create user accounts and configure appropriate permissions.
• Maintain accurate hardware, software license, and IT supply inventory records.
• Troubleshoot basic network connectivity issues.
• Escalate complex technical, system, or network-wide problems to senior system or network administrators.
• Provide clear communication and status updates to users regarding support requests.
• Deliver a high level of customer service while resolving technical issues.
• Follow established IT support and security procedures.

Required Skills & Qualifications

• 8 years of relevant IT support or service desk experience.
• High school diploma, vocational training, or an Associate s/Bachelor s degree in Information Technology, Computer Science, or a related field.
• Hands-on knowledge of Windows 10/11.
• Experience with Microsoft Office 365.
• Knowledge of Azure and/or Active Directory.
• Understanding of basic networking concepts, including DNS, DHCP, and TCP/IP.
• Familiarity with endpoint security tools.
• Experience supporting desktop computers, notebooks, printers, and wireless devices.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer-service mindset, patience, and professionalism.

Preferred Skills

• CompTIA A+ certification
• CompTIA Network+ certification
• Microsoft technical certifications/credentials.
• Experience with PowerShell.
• Additional experience with Azure/Active Directory administration.

Key Competencies

• End-User Technical Support
• Desktop & Hardware Troubleshooting
• Software Installation & Configuration
• Windows Administration
• Microsoft 365 Support
• Active Directory & User Account Support
• Basic Network Troubleshooting
• Ticket & Incident Management
• Hardware/Software Inventory Management
• User Onboarding & Offboarding
• Problem Solving
• Customer Service
• Communication
• Attention to Detail
• Issue Escalation

Education

A High School Diploma/GED is the stated education level. The source also indicates that vocational training or an Associate s/Bachelor s degree in Information Technology or Computer Science may be applicable.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft credentials/certifications

Work Environment

This is a 100% onsite technical support position operating Monday through Friday, 8:00 AM to 5:00 PM. The role requires frequent interaction with end users and technical teams and involves hands‑on support of computers, peripherals, mobile devices, operating systems, applications, and user accounts.