IT Service Desk Student Assistant

Auburn; Auburn (AL); On-site; USD 16,531 - 20,664; Full time

Job summary

Auburn University Athletics IT Service Desk seeks motivated students to provide frontline technical support to the athletics community. You will assist with configuring devices for campus systems, manage Duo 2Factor tasks, and monitor tickets in Service Now.

The role offers flexible hours to fit class schedules and hands-on experience across a variety of IT services. Enrolled students who can work independently and as part of a team are encouraged to apply.

Qualifications

• Enrollment as Auburn University student.
• Willingness to learn and adapt to new technologies.
• Basic IT knowledge and good communication skills.

Responsibilities

• Provide frontline IT support for Auburn Athletics staff, student-athletes, and coaches.
• Assist with configuration of laptops, tablets, and cell phones for campus systems.
• Support Duo 2Factor registration and account-related tasks.
• Monitor Service Now tickets and respond to requests.
• Provide limited Football Game Day IT support including network setup and troubleshooting.

Skills

Strong communication

Troubleshooting

Independence

Teamwork

Education

Enrolled student at Auburn University

Job description

Overview

The Athletics IT Service Desk is seeking motivated students to join our team in providing frontline technical support to Auburn University’s athletics community! This role offers hands‑on experience supporting a wide range of IT services for staff, student‑athletes and coaches.

*Flexible work hours to accommodate class schedules.

Responsibilities

• Support for Auburn Information Technology resources including Configuration of laptops, tablets, and cell phones for campus wireless and email systems, accounts, email, printing services, and other IT services.
• Assistance with Duo 2Factor registration, reactivation, and removal.
• Monitor the athletics Service Now system and respond to tickets and other requests accordingly.
• Limited Football Game Day IT support that includes data network, wireless network set up monitoring, troubleshooting, etc.
• Ability to work independently.

Qualifications

Enrolled student at Auburn University

Minimum Knowledge, Skills, and Abilities

• Strong communication skills.
• Basic knowledge of IT resources and services.
• Ability to troubleshoot and resolve technical issues.
• Willingness to learn and adapt to new technologies.
• Ability to work independently and as part of a team.
• Must understand that the student is responsible for working the hours that they are scheduled or will ensure that their hours are covered if they are unable to work a scheduled shift.

Why Work at Auburn?

Why should YOU consider student employment at Auburn University?

• Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
• Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
• Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life‑changing work our students and employees perform.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.