Student Desk Assistant

Auburn; Auburn (AL); On-site; USD 13,776 - 16,531; Part time

Benefits offered by this job

Gain valuable work experience

Build a professional network

Contribute to Auburn's student experience

Job summary

Auburn is seeking a Student Desk Assistant to support front-desk operations at the James E. Foy Information Desk. This role involves providing friendly customer service, managing administrative tasks, and assisting visitors with inquiries.

The successful candidate will be an enrolled student at Auburn University, possess customer service experience, and be available to work during various shifts including weekdays, evenings, and weekends. This position offers a chance to gain valuable work experience and build a professional network.

Qualifications

• Applicants must be eligible to work weekdays, evenings, and weekends.
• Maintain a cumulative GPA of 2.0.
• An outgoing person willing to engage with diverse visitors.

Responsibilities

• Greet building visitors in a cheerful manner.
• Provide access to meeting rooms and assist with inquiries.
• Answer the desk phone and direct callers.
• Attend mandatory meetings and trainings.

Skills

Customer service experience

Telephone etiquette

Teamwork

Campus information knowledge

Education

Enrolled student at Auburn University

Job description

Overview

Student Affairs is excited to begin the search for a Student Desk Assistant to service the James E. Foy Information Desk! The student desk assistant supports daily front‑desk operations by providing friendly customer service, offering guidance to visitors, and managing basic administrative tasks.

Responsibilities

• Greet building visitors in a cheerful and welcoming manner. Assist them with questions or directions as needed
• Provide access to meeting rooms to customers who have reservations. Help them connect with Event Operations Team if Audio‑Visual assistance is needed
• Receive and document lost and found items
• Answer the desk phone in a cheerful and welcoming manner. Assist callers with inquiries and direct them to the correct resources as needed
• Attend all mandatory meetings and trainings
• Arrive promptly for shifts, dressed in provided uniforms, presenting a professional appearance and enthusiastic team attitude

Qualifications

Enrolled student at Auburn University

Expectations

• Applicants must be eligible to work weekdays, evenings, and weekends, including early mornings and home football games during the fall semester
• Maintain a cumulative GPA of 2.0
• Possess some customer service experience
• An outgoing person willing to engage with a diverse visitor and caller population
• Excellent telephone etiquette
• Ability to work in a team environment

Minimum Knowledge, Skills, and Abilities

• Ability to work early mornings, late evenings, and weekends, including home football games
• Ability to work during school breaks preferred
• Previous customer service work experience
• Comprehensive knowledge of campus information
• Hands‑on experience in giving information to visitors and answering their questions
• Highly skilled in greeting visitors and directing them to the right person or department

Why Work at Auburn

Why should YOU consider student employment at Auburn University?

• Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
• Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
• Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life‑changing work our students and employees perform.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.