IT Student Assistant

Auburn University; Auburn (AL); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Gain valuable work experience!

Build your network!

Make a difference!

Job summary

Auburn University Libraries is seeking applicants for a Student Assistant in the Libraries’ IT Department to support faculty, staff, and students with routine technology needs and daily IT operations.

Enrolled Auburn University students with strong customer service and teamwork skills are encouraged to apply. Roles may require up to 20 hours per week during library operating hours.

Qualifications

• Demonstrated interest in public service and providing high-quality customer service.
• Ability to work collaboratively as part of a team while interacting professionally with faculty, staff, and students.
• Strong interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Demonstrated dependability and ability to maintain consistent attendance and punctuality.

Responsibilities

• Assist libraries faculty and staff with basic computing questions and hardware/software troubleshooting.
• Support IT staff with software updates, imaging laptops, and equipment replacement.
• Direct users to appropriate resources when issues cannot be resolved initially.
• Assist with setting up and organizing technology equipment for library operations and events.
• Maintain a clean, organized, and safe IT workspace.

Skills

Public service

Customer service

Interpersonal skills

Attention to detail

Attendance & punctuality

Education

Enrolled student at Auburn University

Job description

Overview

Auburn University Libraries is seeking applicants for the position of Student Assistant in the Libraries’ IT Department. This role supports faculty, staff, and students by assisting with routine technology needs and contributing to the daily operations of the Libraries’ IT unit. Student assistants are expected to possess basic technical and customer service skills to support the department efficiently and effectively. Student workers are eligible to work up to 20 hours per week depending on the operational needs.

Responsibilities

• Assist Auburn University Libraries faculty and staff with basic computing questions and provide support for hardware and software troubleshooting, repairs, and routine maintenance.
• Support IT staff with technology setup and maintenance, including installing software updates, imaging laptops and computers, and replacing or swapping out computer equipment.
• Direct users to appropriate resources or personnel when issues cannot be resolved at the initial level.
• Assist with setting up, transporting, and organizing technology equipment for library operations and events.
• Maintain a clean, organized, and safe work environment within the IT workspace.

Qualifications

• Enrolled student at Auburn University.
• Must provide detailed availability for each day of the week within library operating hours.

Minimum Knowledge, Skills, and Abilities

• Demonstrated interest in public service and providing high-quality customer service.
• Ability to work collaboratively as part of a team while interacting professionally with faculty, staff, and students.
• Strong interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Demonstrated dependability and ability to maintain consistent attendance and punctuality.
• Ability to multitask and work effectively in a fast‑paced environment.

Physical Requirements

• Ability to perform tasks that may include standing, walking, reaching, handling equipment, and occasionally lifting or moving items weighing up to 25 pounds.

Benefits

• Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
• Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
• Make a difference! Have the satisfaction of knowing you are a part of providing the premier academic experience at Auburn and the life‑changing work our students and employees perform.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.