IT Service Desk Specialist – Remote-Ready with Growth

York Solutions, LLC; Friendly (MD); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

BCBS Medical plans

Delta Dental plan

Eye Med Vision plan

Life Insurance paid by company

401(k) Retirement Plan with match

Voluntary Insurance programs

Flexible work environment

Learning and development opportunities

Job summary

A leading IT support company is seeking a Level 2 Service Desk Representative to provide quality IT assistance to employees. Responsibilities include answering inquiries, installing software remotely, and maintaining records of operations. Ideal candidates will have some customer service experience, reliability, and a willingness to learn. This role offers a flexible work environment and a generous benefits package.

Qualifications

• Some level of customer service experience required.
• Willingness to train and learn new skills.
• Reliability in attendance and work history.

Responsibilities

• Answer user inquiries regarding software or hardware operation.
• Install software or perform hardware testing remotely.
• Enter commands and observe system functioning.
• Maintain records of data communication transactions.
• Read manuals and conduct diagnostics for problem-solving.

Skills

Customer service experience

Familiarity with ServiceNow

Effective communication

Education

Degree or interest in IT

Job description

A leading IT support company is seeking a Level 2 Service Desk Representative to provide quality IT assistance to employees. Responsibilities include answering inquiries, installing software remotely, and maintaining records of operations. Ideal candidates will have some customer service experience, reliability, and a willingness to learn. This role offers a flexible work environment and a generous benefits package.