Hybrid IT Service Desk II: Remote-Enabled Support

The Blue Venture Fund; Pittsburgh (Allegheny County); On-site; USD 2,686,000 - 3,359,000; Full time

Benefits offered by this job

Work-from-anywhere environment

Unlimited PTO

Comprehensive benefits package

Job summary

Net Health is seeking a Level II IT Service Desk Representative to deliver reliable, hands-on support to our internal workforce. The IT Service Desk supports nearly every technology platform Net Health employees depend on to do their jobs, including endpoint management, identity and access, Microsoft 365, device patching, and our enterprise AI environment.

As a Level II representative, this person independently resolves the majority of day-to-day support requests, handles intermediate technical

Qualifications

• Minimum education level is a High School diploma or GED.
• A degree in a technical field, or relevant certifications such as Microsoft 365 Certified.
• Must reside within commuting distance of the Pittsburgh, Pennsylvania metro area and be able to work onsite 3 days per week.

Responsibilities

• Serve as a primary point of contact for incoming support requests and escalate complex issues to Level III staff.
• Resolve hardware, OS, application, network, and access issues for a remote workforce and confirm resolution.
• Perform day-to-day device management tasks in Microsoft Intune and onboard/offboard users in Microsoft 365.
• Assist with enterprise AI platform tasks and provide onboarding guidance.
• Maintain accurate ticket records and contribute to knowledge base for self-service and faster support.

Skills

Customer focus

Troubleshooting

PowerShell

Microsoft Intune

Microsoft 365

Azure AD / Entra ID

Endpoint security

Communication

Documentation

Education

High School diploma or GED

Microsoft 365 Certified

Endpoint Administrator

ITIL

Tools

Microsoft Intune

Windows Autopilot

Microsoft Entra ID

PowerShell

Graph API

Ticketing systems

Job description

Net Health is seeking a Level II IT Service Desk Representative to deliver reliable, hands-on support to our internal workforce. The IT Service Desk supports nearly every technology platform Net Health employees depend on to do their jobs, including endpoint management, identity and access, Microsoft 365, device patching, and our enterprise AI environment.

As a Level II representative, this person independently resolves the majority of day-to-day support requests, handles intermediate technical