Level 2 Helpdesk Specialist — IT & User Support

Jobskey Search and Selection; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology services firm is seeking a highly motivated Level 2 Helpdesk Support Specialist in New York. This role requires strong people skills and technical expertise, primarily in customer support for network and application issues. The ideal candidate has 4-6 years in desktop support and must be willing to work in-office 4 days a week. Responsibilities include resolving inquiries, escalating issues, and maintaining documentation. Qualifications include a Bachelor's degree in Computer Science and proficiency in key technologies. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• 4-6 years of experience in Desktop support.
• Strong knowledge of technical support and help desk functions.
• Ability to lift IT equipment such as desktops and monitors.

Responsibilities

• Respond to and resolve customer inquiries via phone and email.
• Handle escalations from Level 1 support.
• Document interactions in the ticketing system.
• Provide exceptional customer service.
• Collaborate with teams to implement new technologies.

Skills

Customer service

Communication skills

Technical support

Analytical skills

Flexibility

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Windows

Office 365

Zoom

Microsoft Teams

Active Directory

Job description

A technology services firm is seeking a highly motivated Level 2 Helpdesk Support Specialist in New York. This role requires strong people skills and technical expertise, primarily in customer support for network and application issues. The ideal candidate has 4-6 years in desktop support and must be willing to work in-office 4 days a week. Responsibilities include resolving inquiries, escalating issues, and maintaining documentation. Qualifications include a Bachelor's degree in Computer Science and proficiency in key technologies. This position offers a dynamic work environment with opportunities for growth.