IT Service Desk Specialist — Microsoft 365 & Identity

Dynamic Energy

Philadelphia (Philadelphia County)

On-site

USD 41,000 - 55,000

Full time

2 days ago

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Job summary

Dynamic Energy in Philadelphia is seeking a hands-on IT Helpdesk/Service Desk specialist to provide first- and second-level support across a modern enterprise environment, focusing on Microsoft 365, identity management with Entra ID, and end-user experience. You will resolve hardware/software issues, manage user access, MFA, and collaborate with Teams, SharePoint Online, and IT security practices.

The role requires a 4-year degree in IS/CS, 2+ years service desk, and willingness to work flexible

Qualifications

4-year degree in Information Systems / Computer Science or related certification.
Minimum 2 years of Service Desk experience; server administration a plus.
Hands-on experience with Microsoft 365, Entra ID/AD, troubleshooting login, MFA-related issues, and ServiceNow.

Responsibilities

Respond to and resolve technical support requests via phone, email, and ticketing system (ServiceNow).
Troubleshoot and support end-user issues across Windows devices, applications, and enterprise systems.
Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online.
Manage user accounts, groups, and access in Entra ID and on-premises Active Directory.
Perform user lifecycle management (joiner/mover/leaver).
Provide hardware and endpoint support (ThinkPad/Dell).
Deliver excellent customer service and conduct new hire IT orientations.