Help Desk Technician I — Cloud-First IT Support Specialist

MetroSys, Inc.; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

MetroSys, Inc. is seeking a Help Desk Technician I to deliver frontline technical support for end users in a modern Windows-centric environment. You will handle Microsoft 365, JumpCloud, and endpoint issues with strong customer service.

Responsibilities include Tier 1 support via tickets, phone, and remote tools, password resets, account provisioning, and documenting incidents. Ideal candidates have 1–3 years of experience and solid communication skills.

Qualifications

• 1–3 years of experience in a Help Desk, Service Desk, or Desktop Support role.
• Experience supporting Microsoft 365, Windows 11, and end-user devices.
• Familiarity with user account administration, password management, and basic IAM concepts.
• Strong troubleshooting and customer service skills.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple support requests.

Responsibilities

• Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools.
• Troubleshoot and resolve issues related to Microsoft 365, Windows 11, and endpoint devices.
• Administer user accounts and permissions within JumpCloud.
• Support password resets, account provisioning, deprovisioning, and user lifecycle activities.
• Assist with device monitoring, patching, and management through JumpCloud.
• Support Entra ID-connected environments and identity-related troubleshooting.
• Document incidents in the ticketing system and escalate complex issues when needed.
• Assist with workstation deployments and onboarding activities.
• Contribute to continuous improvement of service delivery and user experience.

Skills

Troubleshooting

Customer service

Communication

Multi-tasking

Tools

JumpCloud

Microsoft 365

Jira Service Management

Microsoft Entra ID (Azure AD)

Job description

MetroSys, Inc. is seeking a Help Desk Technician I to deliver frontline technical support for end users in a modern Windows-centric environment. You will handle Microsoft 365, JumpCloud, and endpoint issues with strong customer service.

Responsibilities include Tier 1 support via tickets, phone, and remote tools, password resets, account provisioning, and documenting incidents. Ideal candidates have 1–3 years of experience and solid communication skills.