Desk-Side IT Support Specialist: Azure AD & Microsoft 365

CSafe; Monroe (OH); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

PTO 25 days

Holiday pay

Health Insurance

401k with employer match

Life & Disability

Health Spending Account

Identity Protection

Employee Assistance Program

Travel Assistance Program

Financial Wellness Program

Tuition Reimbursement

Referral Program

Job summary

CSafe is seeking an IT Support Analyst to deliver frontline technical support to US-based staff, focusing on desk-side incident response and Entra ID/Microsoft 365 administration. This is a permanent, full-time role in a small IT team with standard US business hours.

You will be the first touch for incidents, providing hands-on support for Windows devices, accounts, mail, and conferencing tools, while escalating complex issues.

Qualifications

• 2+ years in help desk/IT support with small team experience.
• Certifications such as CompTIA A+ or Microsoft 365 Fundamentals preferred.
• Experience with a ticketing system (ServiceNow/Freshdesk/Tikit) preferred.

Responsibilities

• Serve as first contact for end-user IT support requests via ticketing, phone or in person.
• Provide desk-side support for US-based employees on hardware, software and connectivity.
• Remote support for other regions via ticketing system, phone or Teams.
• Troubleshoot laptops, desktops, mobile devices, and peripherals.
• Manage user accounts and access in Microsoft Entra ID (Azure AD).
• Perform basic Exchange Online administration tasks and mailbox management.
• Support Microsoft 365 apps and user onboarding/offboarding tasks.
• Document issues and resolutions for knowledge base.

Skills

Azure AD administration

Exchange Online

Microsoft 365 apps

Customer service

Troubleshooting

Desk-side support

End-user support

Imaging and device setup

MFA and passwords

Ticketing system

Networking basics

Intune/Endpoint management

Education

Certification: CompTIA A+

Microsoft 365 Certified: Fundamentals

Tools

ServiceNow

Freshdesk

Tikit

Job description

CSafe is seeking an IT Support Analyst to deliver frontline technical support to US-based staff, focusing on desk-side incident response and Entra ID/Microsoft 365 administration. This is a permanent, full-time role in a small IT team with standard US business hours.

You will be the first touch for incidents, providing hands-on support for Windows devices, accounts, mail, and conferencing tools, while escalating complex issues.