Service Desk Analyst, Temp - Dynamic Energy

Dynamic Energy; Philadelphia (Philadelphia County); On-site; USD 41,000 - 55,000; Full time

Job summary

Dynamic Energy in Philadelphia is seeking a hands-on IT Helpdesk/Service Desk specialist to provide first- and second-level support across a modern enterprise environment, focusing on Microsoft 365, identity management with Entra ID, and end-user experience. You will resolve hardware/software issues, manage user access, MFA, and collaborate with Teams, SharePoint Online, and IT security practices.

The role requires a 4-year degree in IS/CS, 2+ years service desk, and willingness to work flexible

Qualifications

• 4-year degree in Information Systems / Computer Science or related certification.
• Minimum 2 years of Service Desk experience; server administration a plus.
• Hands-on experience with Microsoft 365, Entra ID/AD, troubleshooting login, MFA-related issues, and ServiceNow.

Responsibilities

• Respond to and resolve technical support requests via phone, email, and ticketing system (ServiceNow).
• Troubleshoot and support end-user issues across Windows devices, applications, and enterprise systems.
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online.
• Manage user accounts, groups, and access in Entra ID and on-premises Active Directory.
• Perform user lifecycle management (joiner/mover/leaver).
• Provide hardware and endpoint support (ThinkPad/Dell).
• Deliver excellent customer service and conduct new hire IT orientations.

Skills

Customer service

Communication

Team collaboration

Troubleshooting

Problem solving

Education

B.S. in Information Systems / Computer Science

Tools

Microsoft 365 admin

Entra ID / Active Directory

ServiceNow

Azure portal

Microsoft Intune

SCCM

SharePoint Online

Teams / Cisco Webex

Job description

Company Overview

At Dynamic Energy, we’re on a mission to bring more distributed renewable energy online across the U.S. We develop, finance, and build large-scale commercial and community solar, energy storage, and EV charging projects for our customers and partners, providing them with the financial guidance, technical expertise, and tenacity to bring these important projects online.

Company Overview

At Dynamic Energy, we’re on a mission to bring more distributed renewable energy online across the U.S. We develop, finance, and build large-scale commercial and community solar, energy storage, and EV charging projects for our customers and partners, providing them with the financial guidance, technical expertise, and tenacity to bring these important projects online.

We’re a diverse team of professionals with decades of combined experience in solar construction and development, including SEI-trained and NABCEP-certified installers, master electricians, safety professionals, mechanical and electrical engineers, and project and construction managers. Our approach is firmly rooted in providing our customers with reliable financial and policy advice to make the most of their investments, and built on a reputation for quality, integrity, and performance.

Dynamic Energy is a wholly owned subsidiary of Pattern Energy, a leading renewable energy provider committed to the sustainable development and operation of high-quality power facilities and transmission assets that bring low-cost clean energy to millions of customers.

Responsibilities

Job Summary

Provide first and second-level technical support across a modern enterprise environment. This role is responsible for troubleshooting hardware, software, and user access issues, with a strong emphasis on Microsoft cloud technologies, identity management, and end-user experience.

The ideal candidate brings hands‑on experience supporting Microsoft 365, managing user identities in Microsoft Entra ID, and resolving authentication and access‑related issues in a fast‑paced environment.

Key Responsibilities

• Respond to and resolve technical support requests via phone, email, and ticketing system using ServiceNow
• Excellent communication skills are a must (face‑to‑face, written, and telephone)
• Good organizational skills, able to handle projects and prioritize tasks as they present themselves
• Troubleshoot and support end‑user issues across Windows devices, applications, and enterprise systems
• Install, configure, upgrade, and remove software (Windows 10/11, Microsoft Office applications)
• Provide hardware support including troubleshooting, imaging, and deployment of desktops and laptops
• Support mobile devices and tablets including setup, configuration, and issue resolution

Microsoft Cloud & Identity Administration

• Administer and support Microsoft 365 services including Exchange Online, Teams, and SharePoint Online
• Manage user accounts, groups, and access in Microsoft Entra ID and on‑premises Active Directory
• Perform user lifecycle management (joiner, mover, leaver processes)
• Assign, manage, and audit Microsoft 365 licenses
• Troubleshoot authentication and access issues, including:
  • Multi‑Factor Authentication (MFA) challenges
  • Account lockouts and login failures
  • Conditional access and access‑related issues

Collaboration & Communication Tools

• Administer and troubleshoot collaboration platforms including:
  • Microsoft Teams
  • Cisco Webex / Call Manager
• Support SharePoint Online site creation, permissions, and troubleshooting

Endpoint & Systems Support

• Support endpoint management tools such as Microsoft Intune and/or SCCM
• Maintain and support asset management systems (e.g., LANDesk, SCCM)
• Provide support for Lenovo ThinkPad laptops and Dell OptiPlex desktops

Customer Experience & Operations

• Deliver excellent customer service through clear communication (written, verbal, and in‑person)
• Conduct new hire IT orientations covering systems, access, and support processes
• Prioritize and manage multiple tasks, incidents, and requests effectively
• Follow ITSM best practices including proper ticket documentation, prioritization, and SLA adherence
• Escalate complex issues to appropriate teams as needed

Qualifications

Educational Requirements

4-year Degree in Information Systems /Computer Science or Associates/Computer Certification.

Required Work Experience

Minimum 2 Year’s Service Desk experience, some server administration a plus.

Experience

Experience/Qualifications/Education Required

• Minimum 2+ years of Service Desk or IT Support experience
• Hands‑on experience with:
  • Microsoft 365 administration
  • Microsoft Entra ID / Active Directory user management
  • Troubleshooting login, access, and MFA‑related issues
• Experience with ServiceNow or similar ticketing systems
• Familiarity with Microsoft Azure portal and basic administration concepts is a plus

Additional Requirements

• Ability to work flexible hours, including occasional evenings or weekends
• Strong organizational and time management skills
• Ability to work independently and collaboratively in a team environment
• Strong problem‑solving and analytical skills
• Understanding of security best practices (least privilege access, handling suspicious activity, etc.)

The expected starting pay range for this role is $30.00 - $40.00 Hourly USD. This range is an estimate and base pay may be above or below the ranges based on several factors including but not limited to location, work experience, certifications, and education.

Dynamic Energy is an equal opportunity employer. Dynamic Energy does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, familial status or any other characteristic protected by law.