Service Desk Specialist I — Remote Options

ITinspired; Baton Rouge (LA); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Mileage reimbursement

Health/Gym Membership reimbursement

Company Paid Time Off (PTO)

Company wellness programs

Company paid health insurance

Company paid dental insurance

Company paid vision insurance

Company paid Employee Assistance Program

Company paid disability insurance

401k with matching

Training and certification vouchers

Quarterly bonuses

Employee of the Quarter program

Pet-friendly office

Company paid socials and events

Job summary

A technology solutions company in Baton Rouge is seeking a Service Specialist to manage initial client service experiences by resolving incoming calls, logging issues, and performing maintenance tasks. The ideal candidate has a High School Diploma or higher, technical training, and experience in hardware/software troubleshooting. The position involves some travel and offers generous company-paid benefits including health insurance and PTO. This role supports both remote work opportunities and in-office responsibilities.

Qualifications

• Communicate effectively and efficiently to clients and co-workers.
• Be self-managed and self-motivated.
• Maintain a positive mental attitude and be part of the solution.

Responsibilities

• Field incoming phone calls, log tickets and resolve initial issues.
• Escalate unresolved issues to higher-level specialists.
• Conduct routine checks for patch compliance and security definitions.

Skills

Basic level hardware and software troubleshooting (Remote/Phone Support)

Documentation and Ticket Management

Basic level user account management

Desktop and Server Administration

Effective communication

Education

High School Diploma

2 or 4-year degree from an accredited college or university

Technical training and experience

Tools

Microsoft Windows 10

Windows Server 2012-2019

Office 365

Google Workspace

Carbonite

Cloudberry

Veeam

Job description

A technology solutions company in Baton Rouge is seeking a Service Specialist to manage initial client service experiences by resolving incoming calls, logging issues, and performing maintenance tasks. The ideal candidate has a High School Diploma or higher, technical training, and experience in hardware/software troubleshooting. The position involves some travel and offers generous company-paid benefits including health insurance and PTO. This role supports both remote work opportunities and in-office responsibilities.